Remote Customer Support Manager

DealerOn; United States; Remote; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K

Flexible PTO

Parental Leave

Paid Holidays

Life Insurance

Disability Insurance

Pet Insurance

FSA

Job summary

DealerOn is seeking a Manager of Customer Support to lead a remote team delivering advanced technical support to automotive dealers and OEMs. You will mentor staff, drive data-driven process changes, and align customer outcomes with business goals.

The role emphasizes strong communication, issue triage, and cross-functional collaboration to improve customer experience and operational metrics. Remote, US-friendly scheduling applies.

Qualifications

• Bachelor's degree or equivalent in a relevant field.
• Minimum 5 years of management experience leading teams.
• Strong communication skills with the ability to present technical issues clearly.
• Proven track record of meeting metrics and delivering customer value.
• Experience with Salesforce/JIRA or similar systems.

Responsibilities

• Holds front line responsibility for managing a Customer Support Team delivering world-class technical support.
• Apply data insights to improve KPIs and drive operational efficiencies.
• Communicate KPIs and SLAs across cross-functional teams.
• Mentor and coach team members to foster growth and satisfaction.
• Interviewing and hiring within the department.
• Prioritize and resolve escalated customer issues and SLA exceptions.
• Coordinate with OEMs, vendors, and partners to meet customer goals.
• Address after-hours or weekend escalations when needed.

Skills

Team leadership

Communication

Customer service

Problem solving

Data analysis

Mentoring

Technical aptitude

Education

Bachelor's degree in computer science, marketing, project management, business administration, or equivalent program

Tools

Salesforce

JIRA

Microsoft Office

Job description

DealerOn is seeking a Manager of Customer Support to lead a remote team delivering advanced technical support to automotive dealers and OEMs. You will mentor staff, drive data-driven process changes, and align customer outcomes with business goals.

The role emphasizes strong communication, issue triage, and cross-functional collaboration to improve customer experience and operational metrics. Remote, US-friendly scheduling applies.