Remote Support Coordinator

Talentoma; Virginia (IL); On-site; USD 42,000 - 52,000; Full time

Job summary

Talentoma is seeking an entry-level Remote Support Coordinator to organize support requests, schedule follow-ups, maintain service records, and coordinate communication across users and support teams. This full-time, fully remote role targets organized professionals who enjoy coordinating workflows and keeping support processes on track.

The position emphasizes strong organizational skills, clear communication, and the ability to prioritize routine requests.

Qualifications

• Entry-level position; training provided.
• Strong organizational and coordination abilities.
• Clear written and verbal communication.
• Strong attention to detail and time-management.
• Comfortable working remotely and coordinating multiple requests.
• Basic proficiency with spreadsheets and online systems.

Responsibilities

• Maintain accurate support and service records.
• Track open requests and follow-up requirements.
• Coordinate routine support appointments or activities.
• Communicate request status and next steps.
• Route requests to appropriate support resources.
• Monitor support queues and outstanding actions.
• Update support systems with current information.
• Organize support documentation and reference materials.
• Assist with recurring support activity reporting.
• Identify delayed or incomplete support requests.
• Escalate issues requiring additional assistance.

Skills

Organizational skills

Coordination skills

Written communication

Verbal communication

Attention to detail

Tools

Spreadsheets

Job description

The Remote Support Coordinator organizes support requests, schedules follow-up activities, maintains service records, and coordinates communication between users and support teams. This entry-level, full-time remote position is ideal for an organized professional who enjoys coordinating requests and keeping support workflows on track.

• Maintain accurate support and service records.
• Track open requests and follow-up requirements.
• Coordinate routine support appointments or activities.
• Communicate request status and next steps.
• Route requests to appropriate support resources.
• Monitor support queues and outstanding actions.
• Update support systems with current information.
• Organize support documentation and reference materials.
• Assist with recurring support activity reporting.
• Identify delayed or incomplete support requests.
• Escalate issues requiring additional assistance.
• Entry-level candidates are encouraged to apply.
• Strong organizational and coordination skills.
• Clear written and verbal communication.
• Strong attention to detail.
• Basic proficiency with spreadsheets and online systems.
• Strong follow-through and time-management skills.
• Ability to prioritize routine requests.
• Comfortable communicating with customers and team members.
• Dependable and professional remote work habits.
• Fully remote work-from-home position.
• Full-time professional schedule.
• U.S.-based remote work opportunity.
• Opportunity to develop support coordination skills.
• Structured request and follow-up workflows.