Remote Help Desk Coordinator

Talentoma; Maryland; On-site; USD 42,000 - 52,000; Full time

Job summary

Talentoma seeks a Remote Help Desk Coordinator to organize support requests, track tickets, and communicate status to users. This entry-level, full-time role is fully remote and requires strong communication and coordination skills.

You will route requests, update records, and escalate when needed while learning standard help desk procedures and maintaining meticulous follow-through in a home-office setting. This is a U.S.-based remote opportunity with a professional schedule.

Qualifications

• Entry-level position requiring strong organization and communication.
• Ability to learn standard help desk procedures and workflows.
• Comfortable using ticketing and online support systems.

Responsibilities

• Coordinate incoming help desk requests and support tickets.
• Maintain accurate ticket information and support records.
• Track open requests and required follow-up.
• Communicate ticket status and next steps to users.
• Route requests to appropriate technical resources.
• Monitor unresolved tickets and outstanding actions.
• Update help desk systems with current information.
• Escalate requests requiring additional technical assistance.
• Prepare basic help desk activity updates.

Skills

Strong communication

Organizational skills

Time-management

Attention to detail

Multitasking

Remote work

Tools

Ticketing system

Remote collaboration tools

Job description

The Remote Help Desk Coordinator supports day-to-day help desk operations by organizing support requests, coordinating ticket activity, tracking follow-up, and helping users receive timely assistance. This entry-level, full-time remote position is ideal for an organized professional with strong communication and coordination skills.

• Coordinate incoming help desk requests and support tickets.
• Maintain accurate ticket information and support records.
• Track open requests and required follow-up.
• Coordinate routine technical support activities.
• Communicate ticket status and next steps to users.
• Route requests to appropriate technical resources.
• Monitor unresolved tickets and outstanding actions.
• Update help desk systems with current information.
• Assist with scheduling routine support activities.
• Prepare basic help desk activity updates.
• Escalate requests requiring additional technical assistance.
• Entry-level candidates are encouraged to apply.
• Strong organization and coordination skills.
• Clear written and verbal communication.
• Basic familiarity with computers and common software.
• Strong attention to detail.
• Comfortable using ticketing and online support systems.
• Ability to manage multiple requests.
• Strong follow-through and time-management skills.
• Ability to learn technical support procedures.
• Dependable and professional remote work habits.
• Fully remote work-from-home position.
• Full-time professional schedule.
• U.S.-based remote work opportunity.
• Opportunity to develop help desk coordination skills.
• Structured technical support workflows.