Remote Customer Care Coordinator

Talentoma; Michigan; On-site; USD 42,000 - 52,000; Full time

Job summary

Talentoma is seeking a Remote Customer Care Coordinator to support our customer-service workflow from home. This entry-level, full-time role focuses on handling requests, follow-ups, scheduling, and clear communication with clients. You will maintain records, coordinate with internal teams, monitor pending items, and ensure timely updates.

Strong verbal and written communication, attention to detail, and comfort with CRM tools are essential. Fully remote, U.S.-based.

Qualifications

• Entry-level candidates encouraged.
• Strong verbal and written communication.
• Good organizational and coordination abilities.
• Comfortable communicating with customers by phone and digitally.
• Strong attention to detail.
• Good scheduling and calendar-management skills.
• Basic computer and CRM proficiency.
• Ability to prioritize multiple routine tasks.
• Reliable follow-through and time management.
• Comfortable working independently in a remote environment.

Responsibilities

• Coordinate customer-care requests through approved systems.
• Respond to routine customer questions and inquiries.
• Organize customer follow-up activities and next steps.
• Schedule appropriate customer conversations or appointments.
• Maintain accurate customer information and interaction records.
• Document requests, outcomes, and pending actions.
• Coordinate follow-up between customers and internal team members.
• Monitor outstanding customer requests.
• Communicate updates and scheduling information professionally.
• Help maintain an organized and responsive customer-service workflow.

Skills

Customer service

Communication

Scheduling

Organization

Time management

Remote work

Phone & email

Tools

CRM software

Scheduling tools

Job description

The Remote Customer Care Coordinator is an entry-level, full-time remote role supporting organized customer-service activities, follow-up, scheduling, and communication. This position is designed for a detail-oriented professional who can coordinate customer requests while keeping records and next steps organized.

• Coordinate customer-care requests through approved systems.
• Respond to routine customer questions and inquiries.
• Organize customer follow-up activities and next steps.
• Schedule appropriate customer conversations or appointments.
• Maintain accurate customer information and interaction records.
• Document requests, outcomes, and pending actions.
• Coordinate follow-up between customers and internal team members.
• Monitor outstanding customer requests.
• Communicate updates and scheduling information professionally.
• Help maintain an organized and responsive customer-service workflow.
• Entry-level candidates are encouraged to apply.
• Strong verbal and written communication skills.
• Good organizational and coordination abilities.
• Comfortable communicating with customers by phone and digitally.
• Strong attention to detail.
• Good scheduling and calendar-management skills.
• Basic computer and CRM proficiency.
• Ability to prioritize multiple routine tasks.
• Reliable follow-through and time management.
• Comfortable working independently in a remote environment.
• Fully remote work-from-home position.
• Full-time professional schedule.
• U.S.-based remote work opportunity.
• Structured onboarding and training.
• Digital customer-care and scheduling tools.