Remote Supplier Success Lead

SOVRA; Boston (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

SOVRA, a leading public procurement platform, is seeking a Supplier Success Manager responsible for building strong relationships with suppliers and partners. This role is crucial for engaging suppliers to understand their business objectives and guiding them through growth opportunities.

The ideal candidate should have 3–6+ years of experience in customer success, strong communication skills, and the ability to manage strategic business plans. This is a remote position focusing on partnership development.

Qualifications

• 3–6+ years of experience in relevant fields such as customer success or account management.
• Proven ability to build relationships through live conversations.
• Strong communication and facilitation skills.

Responsibilities

• Serve as the primary point of contact for an assigned portfolio of suppliers.
• Build trust-based relationships through regular conversations.
• Drive accountability by tracking progress and agreed-upon next steps.

Skills

Customer success experience

Relationship building

Communication skills

Organizational skills

Tools

CRM experience (HubSpot or similar)

Job description

SOVRA, a leading public procurement platform, is seeking a Supplier Success Manager responsible for building strong relationships with suppliers and partners. This role is crucial for engaging suppliers to understand their business objectives and guiding them through growth opportunities.

The ideal candidate should have 3–6+ years of experience in customer success, strong communication skills, and the ability to manage strategic business plans. This is a remote position focusing on partnership development.