Remote Customer Success Manager - Supply Chain SaaS

Valdera; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Valdera in the United States is seeking a Customer Success Manager to support and grow our enterprise customer base across Europe. You will ensure customers realize measurable value from Valdera's platform, driving retention, expansion, and long-term partnerships.

You will partner with procurement leaders and supply chain executives to modernize sourcing operations using Valdera's technology. This high-impact, hands-on role requires ownership of outcomes, strong client management, and the

Qualifications

• 5+ years of total professional experience.
• 3-5+ years managing enterprise SaaS accounts with renewal and expansion responsibilities.
• Native or professional English required.

Responsibilities

• Own a portfolio of enterprise customers end-to-end, driving onboarding, adoption, retention, expansion, and measurable business impact.
• Lead day-to-day relationships with customer owners and functional leads, aligning teams around execution and delivery of outcomes.
• Translate platform usage into quantifiable outcomes such as cost savings, risk reduction, and supply chain resilience.
• Build and refine scalable processes, playbooks, and customer-facing materials to accelerate adoption and strengthen execution.
• Partner with Sales, Product, and Engineering to resolve issues and improve the product experience.

Skills

Customer success

SaaS account leadership

English proficiency

Job description

Valdera in the United States is seeking a Customer Success Manager to support and grow our enterprise customer base across Europe. You will ensure customers realize measurable value from Valdera's platform, driving retention, expansion, and long-term partnerships.

You will partner with procurement leaders and supply chain executives to modernize sourcing operations using Valdera's technology. This high-impact, hands-on role requires ownership of outcomes, strong client management, and the