Advanced Technical Support Specialist (Fully Remote)

SOVRA; United States; Remote; USD 50,000 - 75,000; Full time

Job summary

SOVRA is seeking a technically skilled support specialist to troubleshoot and configure cloud apps, import data, and assist with upgrades. You will own support cases in Jira and Zendesk and collaborate with cross-functional teams to ensure smooth operations across North America.

Requirements include strong technical support experience, Linux and web app proficiency. French/English bilingualism is a plus, and candidates must be able to work in PST from the West Coast US/Canada.

Qualifications

• Strong technical support, Linux, and web app experience required.

Responsibilities

• Troubleshoot, configure apps, import data, and support upgrades.
• Own cases in Jira/Zendesk and coordinate with cross-functional teams.

Skills

Technical support

Linux

Web apps

Tools

Jira

Zendesk

Job description

• SOVRA is a public procurement platform for 7,000+ agencies and 1M+ suppliers.
• Mission-driven, focused on transparency and efficiency in the public sector.

The Role:

• You will troubleshoot, configure apps, import data, and support upgrades.
• Own cases in Jira/Zendesk and coordinate with cross-functional teams.

Applying:

• Strong technical support, Linux, and web app experience required.
• Bilingual French/English is a plus. Must work PST from West Coast US/Canada.

SOVRA

SOVRA is a leading public procurement platform serving over 7,000 government agencies and more than 1 million suppliers across North America. The company is a growing, mission-driven organization focused on transparency, efficiency, and innovation in the public sector.