Remote Supervisory CSR - Bilingual Spanish

Internal Revenue Service; Austin (TX); On-site; USD 77,000 - 100,000; Full time

Job summary

Internal Revenue Service in Austin seeks a Supervisory Customer Service Representative (Bilingual-Spanish) to lead a team handling taxpayer inquiries and case analyses. You will plan workflows, monitor quality, and ensure timely, accurate resolutions in alignment with tax laws and IRM procedures.

The role requires a college degree and the ability to manage performance, train staff, and maintain data security in a customer service setting.

Qualifications

• A degree from an accredited college or university is generally required.
• Foreign credentials may be used to meet requirements with proper evaluation.
• Evaluation by NACES or AICE is recommended.

Responsibilities

• Plan and assign work to subordinates, set priorities, and prepare schedules.
• Evaluate performance and provide guidance or disciplinary actions as needed.
• Supervise staff performing technical work involving taxpayer inquiries and case analysis.
• Provide training and development to staff to improve performance and tax issue resolution.
• Ensure compliance with tax laws, IRM procedures, and data security.

Skills

Bilingual Spanish

Leadership

Customer service

Team management

Education

Bachelor's degree

Job description

Internal Revenue Service in Austin seeks a Supervisory Customer Service Representative (Bilingual-Spanish) to lead a team handling taxpayer inquiries and case analyses. You will plan workflows, monitor quality, and ensure timely, accurate resolutions in alignment with tax laws and IRM procedures.

The role requires a college degree and the ability to manage performance, train staff, and maintain data security in a customer service setting.