CSR Sales Representative (English/Spanish)

Univista Holdings; Houston (TX); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Univista Holdings in Houston, TX is seeking a bilingual Customer Sales Service Representative to join our expanding Texas team. The role requires fluency in English and Spanish and focuses on handling inquiries, resolving issues, and promoting our products and services.

You will work in a fast-paced environment, maintain accurate records, and collaborate with colleagues across departments. A $400 sign-on bonus is paid after a 120-day probationary period.

Qualifications

• Bilingual English/Spanish fluency required.
• High school diploma or equivalent.
• Basic computer skills; CRM and MS Office familiarity.
• Call center or customer service experience preferred.
• Sales or telemarketing experience is a plus.
• Excellent verbal and written communication.
• Strong problem-solving and time management.
• Reliable transportation required.
• P&C license preferred but not mandatory.

Responsibilities

• Handle incoming calls promptly and professionally.
• Make outbound follow-up calls to inquiries, resolve issues, or promote products and services.
• Identify customer concerns and resolve them for a positive experience.
• Use problem-solving skills and product knowledge to address inquiries and complaints.
• Provide swift, accurate resolutions while maintaining quality.
• Engage customers to understand needs and offer personalized solutions.
• Promote products and services using upsell/cross-sell techniques.
• Maintain records of interactions and follow-up actions.
• Collaborate with team and other departments to resolve issues.
• Adhere to policies and data protection guidelines.

Skills

Bilingual English/Spanish

High school diploma

CRM systems

Microsoft Office

Call center experience

Sales/telemarketing experience

Verbal and written communication

Problem solving

Time management

Reliable transportation

P&C license (preferred)

Education

High school diploma or equivalent

Tools

CRM systems

Microsoft Office

Job description

Job Location: Houston, TX 77084 | Position Type: Full Time | Salary Range: $16.00 - $17.00 Hourly

Receive a $400 sign‑on bonus after successfully completing your 120‑day probationary period! Bonus payable per the company’s standard payroll processing schedule.

Position Overview

We are seeking a highly motivated and professional Bilingual Customer Sales Service Representative to join our growing team in Texas. This role offers an excellent opportunity for career growth as we continue expanding. As a Bilingual CSR, you will handle customer inquiries, resolve issues efficiently, and actively promote our products and services. Fluency in both English and Spanish is essential for effective communication with our diverse customer base.

Key Responsibilities

• Handle incoming calls from customers promptly and professionally.
• Initiate outbound calls to follow up on inquiries, resolve issues, or promote products and services.
• Identify customer concerns and resolve them effectively to ensure a positive experience.
• Utilize problem‑solving skills and product knowledge to address inquiries and complaints.
• Strive to provide swift resolutions to customer issues and inquiries, maintaining efficiency while ensuring accuracy and quality in interactions.
• Engage with customers to understand their needs and preferences, offering personalized solutions and recommendations to meet individual requirements.
• Actively promote our products and services during customer interactions, utilizing upselling and cross‑selling techniques to maximize sales opportunities.
• Maintain accurate records of customer interactions, including details of inquiries, resolutions, and follow‑up actions.
• Collaborate with team members and other departments to address complex customer issues or escalate unresolved issues as necessary.
• Adhere to company policies and procedures, including compliance with regulatory requirements and data protection guidelines.

Qualifications

• Bilingual proficiency in English and Spanish is mandatory.
• High school diploma or equivalent required.
• Basic proficiency in computer usage, including familiarity with CRM systems and Microsoft Office applications.
• Previous experience in a call center or customer service role is preferred.
• Experience in sales or telemarketing is a plus.
• Excellent verbal and written communication skills, with the ability to articulate solutions clearly and concisely.
• Strong problem‑solving skills with a focus on delivering timely and effective resolutions to customer issues.
• Strong organizational and time management skills to handle multiple tasks efficiently.
• Professional, energetic, and able to thrive in a fast‑paced environment and adapt to changing priorities.
• Possession of a P&C license is preferred but not mandatory.
• Reliable transportation is required.