Remote Supervisor, Specialty Pharmacy Support Services

Lumicera; Nashville (TN); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

Paid time off (20 days)

Parental leave (4 weeks)

Paid holidays (9)

401K match up to 5%

Adoption assistance

Flexible Spending Account

Educational & Professional membership

Referral bonus up to $750

Job summary

Lumicera in Nashville is seeking a Supervisor, Specialty Pharmacy Support Services to lead a team of Reimbursement or Intake Specialists. You will oversee day-to-day operations, monitor productivity, and ensure service standards while guiding workflow and staff development.

The role includes hiring, training, policy development, and process improvements to enhance customer service and meet turnaround targets.

Qualifications

• Bachelor’s degree or equivalent experience; CPhT required when overseeing Intake Specialists.
• 2–5 years’ experience, previous experience in a pharmacy setting preferred.
• Proficient in Microsoft Outlook, Word & Excel.
• Strong knowledge of current pharmacy regulations.
• Participate in, adhere to, and support compliance program objectives.

Responsibilities

• Schedule and monitor staff and day to day workflow; develop skills and provide feedback.
• Develop, track, and monitor staff compliance to quality, service, and production standards.
• Monitor turnaround times to meet internal standards and client guarantees.
• Assist in monitoring costs to ensure compliance with cost goals.
• Address staff concerns and day-to-day operational, system, and service issues.
• Work in production as needed and participate in quality meetings.
• Implement programs to enhance internal and external customer service.
• Escalate issues requiring higher expertise and represent operations in cross-functional projects.
• Support continued quality improvement initiatives.

Skills

Team supervision

Staff development

Customer service

Communication

Education

Bachelor's degree or equivalent experience

Certified Pharmacy Tech (CPhT)

Tools

Microsoft Outlook

Microsoft Word

Excel

Job description

Lumicera in Nashville is seeking a Supervisor, Specialty Pharmacy Support Services to lead a team of Reimbursement or Intake Specialists. You will oversee day-to-day operations, monitor productivity, and ensure service standards while guiding workflow and staff development.

The role includes hiring, training, policy development, and process improvements to enhance customer service and meet turnaround targets.