Remote Success Ops Engineer - Automation & AI

Amira Learning; Oregon; Hybrid; USD 90,000 - 150,000; Full time

Benefits offered by this job

Competitive Salary

Medical, dental, and vision benefits

401(k) with company matching

Flexible time off

Stock option ownership

Job summary

Amira Learning is seeking a Success Operations Engineer to own automation infrastructure across customer engagement, data, and AI-enabled communications. You will build scalable workflows, dashboards, and integrations that drive proactive customer success for K-12 districts and schools.

The role sits remotely in the US, with emphasis on data quality, governance, and cross-team collaboration. Strong SQL, API, and AI tooling experience required.

Qualifications

• 5+ years in customer success operations or similar technical operations roles.
• Expert-level knowledge of ChurnZero including play creation, segmentation, and reporting.
• Strong proficiency with email automation and customer communication workflows.

Responsibilities

• Own ChurnZero platform configuration, user management, and optimization.
• Design, build, and maintain automated customer journeys and plays.
• Write SQL queries to extract, transform, and analyze data from multiple sources.
• Develop AI-enabled communication workflows and integrate AI tools with data platforms.

Skills

ChurnZero expertise

SQL proficiency

API integrations

Automation workflows

Analytics

Education

Bachelor's degree in CS/Engineering/Math

Tools

ChurnZero

Salesforce

Zapier

Make (Integromat)

Workato

PowerBI/Tableau

Job description

Amira Learning is seeking a Success Operations Engineer to own automation infrastructure across customer engagement, data, and AI-enabled communications. You will build scalable workflows, dashboards, and integrations that drive proactive customer success for K-12 districts and schools.

The role sits remotely in the US, with emphasis on data quality, governance, and cross-team collaboration. Strong SQL, API, and AI tooling experience required.