AI-Powered Success Operations Engineer

Amira Learning; United States; A distancia; USD 140.000 - 170.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision benefits

401(k) with company matching

Stock option ownership

Flexible time off

Descripción de la vacante

Amira Learning is seeking a Success Operations Engineer to design and run automation for proactive customer engagement. You will own the automation infrastructure, enable AI agents, and optimize ChurnZero and related tools to improve retention and success metrics.

You will collaborate with Customer Success, IT, and data teams to translate strategic goals into scalable automated workflows, dashboards, and reports that drive measurable outcomes.

Formación

• 5+ years of experience in customer success operations, marketing operations or similar technical operations role.
• Expert‑level knowledge of ChurnZero, including play creation, segmentation and reporting.
• Strong proficiency with email automation and customer communication workflows.
• Demonstrated ability to write and optimize SQL queries for data extraction and analysis.
• Experience working with APIs and building integrations between platforms using tools like Zapier, Make, Workato or custom API connections.
• Proven track record of building automated workflows that drive measurable business outcomes.
• Strong analytical skills with the ability to translate data into actionable insights.
• Self‑directed work style with ability to manage multiple priorities and projects simultaneously.

Responsabilidades

• Serve as the primary operations administrator, owning all aspects of platform configuration, user management, and system optimization.
• Setup AI Agents to drive personalized, automated communication across multiple channels.
• Optimize our ChurnZero instance for customer communication workflows.
• Build and maintain integrations between ChurnZero, Salesforce and other tools in our tech stack using Zapier, APIs, or other integration platforms.
• Stay current on ChurnZero platform updates and new features, proactively implementing capabilities that advance team objectives.
• Establish governance standards for segmentation, play creation, and data hygiene across all platforms.

Conocimientos

SQL queries

Automation workflows

Data analysis

Customer success ops

Herramientas

ChurnZero

Salesforce

Zapier

APIs

Descripción del empleo

Amira Learning is seeking a Success Operations Engineer to design and run automation for proactive customer engagement. You will own the automation infrastructure, enable AI agents, and optimize ChurnZero and related tools to improve retention and success metrics.

You will collaborate with Customer Success, IT, and data teams to translate strategic goals into scalable automated workflows, dashboards, and reports that drive measurable outcomes.