Remote Substance Use Admissions Coordinator

Principles Recovery Center; Northern (KY); Remote; USD 42,000 - 66,000; Full time

Job summary

Principles Recovery Center is seeking a Virtual Admissions Coordinator to manage inquiries and coordinate intakes for adults seeking SUD and co-occurring mental health treatment. This fully remote, full-time role operates Monday–Friday, 10 AM–6 PM ET, with a focus on compassionate, independent remote work.

You will handle inbound calls, screen clients, educate on PHP/IOP options, coordinate assessments, and maintain HIPAA-compliant documentation while using CRM/EMR systems.

Qualifications

• Experience in SUD admissions, behavioral health intake, addiction treatment admissions, or equivalent substance use treatment coordination.
• Knowledge of substance use treatment and PHP/IOP levels of care.
• Experience with admissions pipelines, lead management, and client follow-up.
• Strong phone communication, organization, and independent remote work skills.
• Proficiency with CRM/EMR systems.

Responsibilities

• Manage inbound admissions calls, inquiries, and referrals.
• Conduct initial screenings and coordinate intake documentation.
• Educate prospective clients and families on PHP/IOP treatment options.
• Coordinate assessments, admission dates, and intake logistics.
• Maintain consistent lead follow-up and support admissions conversion.
• Track admissions activity, referrals, and client records in CRM/EMR systems.
• Collaborate with clinical and operations teams to support census goals.
• Maintain accurate, HIPAA-compliant documentation.

Skills

SUD admissions

Behavioral health intake

Addiction treatment admissions

Phone communication

Independent remote work

Tools

CRM/EMR systems

Job description

Principles Recovery Center is seeking a Virtual Admissions Coordinator to manage inquiries and coordinate intakes for adults seeking SUD and co-occurring mental health treatment. This fully remote, full-time role operates Monday–Friday, 10 AM–6 PM ET, with a focus on compassionate, independent remote work.

You will handle inbound calls, screen clients, educate on PHP/IOP options, coordinate assessments, and maintain HIPAA-compliant documentation while using CRM/EMR systems.