Virtual Admissions Coordinator – Substance Use Treatment

Principles Recovery Center; Northern (KY); Remote; USD 42,000 - 66,000; Full time

Job summary

Principles Recovery Center is seeking a Virtual Admissions Coordinator to manage inquiries and coordinate intakes for adults seeking SUD and co-occurring mental health treatment. This fully remote, full-time role operates Monday–Friday, 10 AM–6 PM ET, with a focus on compassionate, independent remote work.

You will handle inbound calls, screen clients, educate on PHP/IOP options, coordinate assessments, and maintain HIPAA-compliant documentation while using CRM/EMR systems.

Qualifications

• Experience in SUD admissions, behavioral health intake, addiction treatment admissions, or equivalent substance use treatment coordination.
• Knowledge of substance use treatment and PHP/IOP levels of care.
• Experience with admissions pipelines, lead management, and client follow-up.
• Strong phone communication, organization, and independent remote work skills.
• Proficiency with CRM/EMR systems.

Responsibilities

• Manage inbound admissions calls, inquiries, and referrals.
• Conduct initial screenings and coordinate intake documentation.
• Educate prospective clients and families on PHP/IOP treatment options.
• Coordinate assessments, admission dates, and intake logistics.
• Maintain consistent lead follow-up and support admissions conversion.
• Track admissions activity, referrals, and client records in CRM/EMR systems.
• Collaborate with clinical and operations teams to support census goals.
• Maintain accurate, HIPAA-compliant documentation.

Skills

SUD admissions

Behavioral health intake

Addiction treatment admissions

Phone communication

Independent remote work

Tools

CRM/EMR systems

Job description

Virtual Admissions Coordinator – Substance Use Treatment

Fully Remote | Full-Time | Monday–Friday, 10 AM–6 PM ET

SUD / Behavioral Health Admissions Experience Required

About the Role

Principles Recovery Center (PRC) is seeking an experienced Admissions Coordinator to manage inquiries, coordinate intakes, and guide adults seeking substance use disorder (SUD) and co-occurring mental health treatment through the admissions process.

This role requires strong follow-through, compassionate communication, and the ability to independently manage a remote admissions pipeline.

What You'll Do

• Manage inbound admissions calls, inquiries, and referrals.
• Conduct initial screenings and coordinate intake documentation.
• Educate prospective clients and families on PHP/IOP treatment options.
• Coordinate assessments, admission dates, and intake logistics.
• Maintain consistent lead follow-up and support admissions conversion.
• Track admissions activity, referrals, and client records in CRM/EMR systems.
• Collaborate with clinical and operations teams to support census goals.
• Maintain accurate, HIPAA-compliant documentation.

What We're Looking For

Required

• Experience in SUD admissions, behavioral health intake, addiction treatment admissions, or equivalent substance use treatment coordination.
• Knowledge of substance use treatment and PHP/IOP levels of care.
• Experience with admissions pipelines, lead management, and client follow-up.
• Strong phone communication, organization, and independent remote work skills.
• Proficiency with CRM/EMR systems.

Preferred

• KIPU or similar behavioral health EMR experience.
• Insurance verification and treatment placement experience.
• Bilingual English/Spanish.

About PRC

Principles Recovery Center provides individualized PHP and IOP treatment for adults experiencing substance use disorders and co-occurring mental health conditions.

Join a people-first team helping individuals take their first step toward recovery.