Virtual Admissions Coordinators: Adolescent Mental Health & Substance Use Treatment

Adolescent Wellness Academy; United States; Remote; USD 27,000 - 39,000; Full time

Job summary

Adolescent Wellness Academy is hiring several Virtual Admissions Coordinators to support its adolescent mental health and substance use treatment programs. You will be the first voice callers hear, guiding them toward a healing path and coordinating next steps from intake to scheduled appointments.

Responsibilities include screening for fit, verifying insurance, coordinating assessments, and maintaining HIPAA-compliant records in our CRM/EMR.

Qualifications

• Admissions or intake experience in behavioral health or substance use treatment (required)
• Remote work experience (required): you manage your own pipeline without daily direction
• Warm, confident phone presence and strong follow-through
• Comfort with CRM and EMR systems
• Strongly preferred: bilingual English and Spanish, Kipu experience, insurance verification experience

Responsibilities

• Answer inbound calls, inquiries, and referrals from clients, families, and providers
• Screen for fit and explain PHP and IOP in plain, caring language
• Verify insurance and coordinate assessments, intake dates, and paperwork
• Follow up consistently until every caller is scheduled or referred elsewhere
• Track every lead in our CRM and EMR, accurately and HIPAA-compliant

Skills

Admissions intake experience

Remote work experience

Phone presence

CRM and EMR familiarity

Bilingual English and Spanish

Tools

CRM software

EMR systems

Job description

Virtual Admissions Coordinators: Adolescent Mental Health & Substance Use Treatment

Fully Remote | Full-Time | $24/hr | Monday to Friday

Now hiring multiple coordinators! Be the first voice someone hears on their path to healing.

We’re growing and hiring several Virtual Admissions Coordinators to support our two sister programs:

• Adolescent Wellness Academy (AWA): PHP and IOP mental health care for teens ages 13 to 17 and their families
• Principles Recovery Center (PRC): PHP and IOP treatment for adults with substance use disorders and co-occurring mental health conditions

Many callers reach out on one of the hardest days of their lives. You’ll meet them with compassion and guide them from that first call to a clear next step.

What You’ll Do

• Answer inbound calls, inquiries, and referrals from clients, families, and providers
• Screen for fit and explain PHP and IOP in plain, caring language
• Verify insurance and coordinate assessments, intake dates, and paperwork
• Follow up consistently until every caller is scheduled or referred elsewhere
• Track every lead in our CRM and EMR, accurately and HIPAA-compliant

What You Bring

• Admissions or intake experience in behavioral health or substance use treatment (required)
• Remote work experience (required): you manage your own pipeline without daily direction
• Warm, confident phone presence and strong follow-through
• Comfort with CRM and EMR systems

Strongly Preferred

• Bilingual English and Spanish
• Kipu experience
• Insurance verification experience

Learn More: Adolescent Wellness Academy · Principles Recovery Center