Remote Student Support Specialist I

Columbia Southern University; Orange Beach (AL); Hybrid; USD 36,000 - 42,000; Full time

Job summary

Columbia Southern University in Orange Beach, AL is seeking a Student Support Specialist I to provide exceptional student service and resolve inquiries. You will guide students to the correct department and support enrollment or degree planning via email, chat, or phone.

The role involves autonomous problem solving, meetings the needs of a diverse student population, and collaboration with Student Success and Retention teams, with standard office tools and a remote-friendly setup.

Qualifications

• High School Diploma or equivalent required; Associate degree preferred.

Responsibilities

• Provides exceptional service to students by answering inquiries and guiding them to the right department.
• Delivers support via email, text, telephone, or online chat.
• Maintains availability for inbound calls and conducts proactive outreach regarding enrollment and degree plans.
• Enters detailed contact notes in the student record for all communications.
• Assists Coordinators in Student Success and Retention, First Year Experience, and other student services as needed.
• Performs special projects and other duties as assigned.

Skills

Critical Thinking

Reading Comprehension

Research

Interpersonal Skills

Time Management

Attention to Detail

Education

High School Diploma

Associate degree

Tools

Microsoft Word

Excel

Outlook

Blackboard

Internal database software

Job description

Columbia Southern University in Orange Beach, AL is seeking a Student Support Specialist I to provide exceptional student service and resolve inquiries. You will guide students to the correct department and support enrollment or degree planning via email, chat, or phone.

The role involves autonomous problem solving, meetings the needs of a diverse student population, and collaboration with Student Success and Retention teams, with standard office tools and a remote-friendly setup.