Enrollment Specialist I - Hybrid/Remote Enrollment Support

Columbia Southern University; Orange Beach (AL); Hybrid; USD 38,000 - 48,000; Full time

Job summary

Columbia Southern University is seeking an Enrollment Specialist I for the Orange Beach, AL area with a hybrid onsite/remote schedule. The role focuses on processing enrollments for non-financial aid students, maintaining accurate documentation, and delivering high-quality service via phone, text, email, and chat.

The ideal candidate has strong communication, organizational skills, and experience with standard office software.

Qualifications

• High school diploma or the equivalent.
• Experience handling enrollments or student accounts preferred.
• Strong communication via phone, text, email, and chat.

Responsibilities

• Processes enrollments and packages daily and updates accounts.
• Communicate accurate information via phone, text, email, and chat.
• Maintain proper documentation and follow-up needs within the student file.
• Provide excellent internal and external customer service.
• Assist students with enrollments and explain submission procedures.
• Promote and maintain workplace culture within the Department of Student Accounts.
• Be available for phone rotation and chat.
• Provide departmental backup as needed.

Skills

Critical Thinking

Reading Comprehension

Research

Interpersonal Skills

Time Management

Attention to Detail

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Adobe

Outlook

Anthology

Chat Beacon

RingCentral

Internal database software

Job description

Columbia Southern University is seeking an Enrollment Specialist I for the Orange Beach, AL area with a hybrid onsite/remote schedule. The role focuses on processing enrollments for non-financial aid students, maintaining accurate documentation, and delivering high-quality service via phone, text, email, and chat.

The ideal candidate has strong communication, organizational skills, and experience with standard office software.