Enrollment Specialist I

Columbia Southern University; Orange Beach (AL); Hybrid; USD 38,000 - 48,000; Full time

Job summary

Columbia Southern University is seeking an Enrollment Specialist I for the Orange Beach, AL area with a hybrid onsite/remote schedule. The role focuses on processing enrollments for non-financial aid students, maintaining accurate documentation, and delivering high-quality service via phone, text, email, and chat.

The ideal candidate has strong communication, organizational skills, and experience with standard office software.

Qualifications

• High school diploma or the equivalent.
• Experience handling enrollments or student accounts preferred.
• Strong communication via phone, text, email, and chat.

Responsibilities

• Processes enrollments and packages daily and updates accounts.
• Communicate accurate information via phone, text, email, and chat.
• Maintain proper documentation and follow-up needs within the student file.
• Provide excellent internal and external customer service.
• Assist students with enrollments and explain submission procedures.
• Promote and maintain workplace culture within the Department of Student Accounts.
• Be available for phone rotation and chat.
• Provide departmental backup as needed.

Skills

Critical Thinking

Reading Comprehension

Research

Interpersonal Skills

Time Management

Attention to Detail

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Adobe

Outlook

Anthology

Chat Beacon

RingCentral

Internal database software

Job description

Columbia Southern University Job Description

Job Title: Enrollment Specialist I Department: Student Accounts Reports to: Supervisor
Department:Student Accounts

FLSA: Non-exempt
Hours: Monday through Thursday 8:00 AM to 5:00 PM (CT) Onsite, and Friday 8:00 AM to 3:00 PM (CT)Remote (extended hours when requested)
Location:Orange Beach, AL/ Hybrid

Last Updated: July 28, 2026

Job Summary

The Enrollment Specialist is responsible for processing pending and received enrollments andpreparing packages for non-financial aid students.

Essential Job Tasks:

Additional duties may be assigned

• Processes enrollments and packages daily, and updates accounts as required.
• Research and communicate accurate information via phone, text, email, and chat to students thenecessary information regarding their account.
• Provide proper documentation, contact notes, and follow-up needs within the studentfile.
• Provide excellent customer service both internally and externally.
• Consistently available for phone rotation and chat.
• Provide departmental backup as needed.
• Assist students with enrollments by submitting an enrollment for the student or by communicatingstep-by-step procedures on submitting an enrollment online.
• Promotes, maintains, and enhances workplace culture within the Department of Student Accountsand the university.

Qualifications

To perform this job successfully, an individual must be able to perform each essential dutysatisfactorily. The requirements listed below are representative of the knowledge, skill, and/or
ability required. Reasonable accommodations may be made to enable individuals with disabilities toperform the essential functions.

Knowledge, Skills, & Abilities

Knowledge

• English Language - Knowledge of the structure and content of the English language, including themeaning and spelling of words, rules of composition, and grammar.
• Academic Processes - Knowledge of university guidelines, course descriptions, and academicterminology
• Clerical - Knowledge of office administrative procedures, including word processing, managingfiles and records, typing, and other office procedures
• Computer - Knowledge of basic computer processes, including word processing, web browsing, andMicrosoft Office, including Basic Microsoft Excel
• Mathematics - Knowledge of basic mathematics

Skills

• Critical Thinking - Uses logic and reasoning to look at different types of information to makeconclusions and work through problems
• Reading Comprehension - Understanding written sentences and paragraphs in work-relateddocuments
• Research - Locates key facts and information to learn more about different types ofinformation
• Interpersonal Skills - Communicates and interacts with people effectively while being aware ofsocial perceptions
• Time Management - Manages one’s own time to accomplish assigned tasks
• Attention to Detail - Thoroughness and accuracy when accomplishing a task, ensuring all aspectsare reviewed

Abilities

• Written Comprehension - The ability to read and understand information and ideas presented inwriting
• Written Expression - The ability to communicate information and ideas in writing so others willunderstand
• Oral Comprehension - The ability to listen to and understand information and ideas presentedthrough spoken words and sentences
• Oral Expression - The ability to communicate information and ideas in speaking so others willunderstand
• Selective Attention (Vigilance) - The ability to concentrate on a task over a period of timewithout being distracted

Education & Experience

High school diploma or the equivalent.

Equipment Used

• Office equipment, including computers, telephones, and printers
• Software used includes Microsoft Word, Excel, Adobe, Outlook, Anthology, Chat Beacon,RingCentral, and internal database software.
• Reliable and secure internet is required for this position.

The work environment characteristics described here are representative of those an employeeencounters while performing the essential functions of this job. The position is remote and should
have an established office with secure and reliable internet. Reasonable accommodations may be madeto enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities

There are no supervisory responsibilities for this position.

Pay Transparency Statement

In accordance with applicable state and local pay transparency laws, applicants who reside in a jurisdiction with designated pay transparency requirements and for whom this position is available on a remote basis may be entitled to receive additional information regarding the compensation range and benefits associated with this role. Such information will be provided upon request, as required by law. Please contact [e-mail].