Admissions Advisor I — Remote Option, High-Volume Enrollment

Columbia Southern University; Orange Beach (AL); Hybrid; USD 36,000 - 54,000; Full time

Job summary

Columbia Southern University in Orange Beach, AL is seeking an Admissions Advisor I to be the first contact for prospective online students. You will guide applicants toward educational goals, handle high-volume calls, and navigate CRM systems to ensure timely follow-up.

This onsite role requires excellent communication, accuracy, and teamwork. Remote Fridays with a Saturday rotation are part of the schedule.

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Experience in high-volume customer service or admissions preferred.
• Experience working with multiple CRM systems preferred.

Responsibilities

• Engage with prospective students to discuss degree options, program requirements, and enrollment timelines.
• Manages high-volume inbound and outbound calls, emails, texts, chats, and other channels with timely follow-up.
• Provides information on application steps, enrollment procedures, class schedules, and university policies while maintaining customer service.
• Assists prospective students in completing applications and preparing for enrollment.
• Uses and updates multiple CRM systems and internal databases to maintain accurate records.
• Collaborate with other university departments to support student needs and ensure a seamless admissions experience.
• Maintains availability for scheduled appointments and call rotation while responding promptly to communications.

Skills

High-Volume Communication

Problem Solving

Quality & Accuracy

Dependability

Adaptability

Time Management

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

CRM systems

Microsoft Word

Excel

Outlook

Blackboard

Job description

Columbia Southern University in Orange Beach, AL is seeking an Admissions Advisor I to be the first contact for prospective online students. You will guide applicants toward educational goals, handle high-volume calls, and navigate CRM systems to ensure timely follow-up.

This onsite role requires excellent communication, accuracy, and teamwork. Remote Fridays with a Saturday rotation are part of the schedule.