Remote Student Support & Advising Assistant

Palm Beach State College; Boca Raton (FL); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Tuition fee waiver

Tuition reimbursement

Health insurance

Generous time off

Retirement plan

Job summary

Palm Beach State College is seeking a Student Development Representative to assist prospective and continuing students in a centralized advising center. You will welcome guests, answer inquiries, and manage data across student success platforms to support advising services.

The role requires a high school diploma or GED and at least one year of related experience. You will communicate with diverse stakeholders via in-person, phone, email, and online chat, and may work evenings or weekends as

Qualifications

• Requires a high school diploma or GED.
• At least 1 year of related experience.
• Strong customer service and communication skills; proficient in Microsoft Office.

Responsibilities

• Welcomes guests to the department and provides assistance as needed.
• Answers inquiries, explains college rules, requirements, and procedures to prospective and current students pertinent to student support programs and services.
• Maintains user access to, and data integrity of the student success platforms.
• Maintains the system and supports academic advising services’ data and reporting needs.
• Provides support and assistance with technical functions of academic advising’s third-party applications, products, and software.
• Assists students with issues utilizing a variety of formats such as in person, phone, email, and online chat.
• Answers inbound calls from new and existing students.
• Responds to voicemails in a timely manner.
• Enters student information into the appropriate database and assists students with application and registration portals.
• Searches student records for required or missing information.
• Reviews documents for completeness and accuracy.
• Makes appropriate departmental referrals.
• Provides current information on College and departmental services and programs.
• Accurately logs and updates service requests.
• Escalates a customer inquiry or problem to the next level of response when appropriate.
• Responds to appointment requests and schedules student appointments with the appropriate advisor.
• Attends meetings and trainings, as requested, and maintains current knowledge of all programs and systems.
• Acquires knowledge of other staff duties and serve as a backup as necessary.
• Performs other job-related duties as assigned.

Skills

Microsoft Office

Customer service

Time management

Verbal and written communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Palm Beach State College is seeking a Student Development Representative to assist prospective and continuing students in a centralized advising center. You will welcome guests, answer inquiries, and manage data across student success platforms to support advising services.

The role requires a high school diploma or GED and at least one year of related experience. You will communicate with diverse stakeholders via in-person, phone, email, and online chat, and may work evenings or weekends as