Student Development Representative

Palm Beach State College; Boca Raton (FL); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Tuition fee waiver

Tuition reimbursement

Health insurance

Generous time off

Retirement plan

Job summary

Palm Beach State College is seeking a Student Development Representative to assist prospective and continuing students in a centralized advising center. You will welcome guests, answer inquiries, and manage data across student success platforms to support advising services.

The role requires a high school diploma or GED and at least one year of related experience. You will communicate with diverse stakeholders via in-person, phone, email, and online chat, and may work evenings or weekends as

Qualifications

• Requires a high school diploma or GED.
• At least 1 year of related experience.
• Strong customer service and communication skills; proficient in Microsoft Office.

Responsibilities

• Welcomes guests to the department and provides assistance as needed.
• Answers inquiries, explains college rules, requirements, and procedures to prospective and current students pertinent to student support programs and services.
• Maintains user access to, and data integrity of the student success platforms.
• Maintains the system and supports academic advising services’ data and reporting needs.
• Provides support and assistance with technical functions of academic advising’s third-party applications, products, and software.
• Assists students with issues utilizing a variety of formats such as in person, phone, email, and online chat.
• Answers inbound calls from new and existing students.
• Responds to voicemails in a timely manner.
• Enters student information into the appropriate database and assists students with application and registration portals.
• Searches student records for required or missing information.
• Reviews documents for completeness and accuracy.
• Makes appropriate departmental referrals.
• Provides current information on College and departmental services and programs.
• Accurately logs and updates service requests.
• Escalates a customer inquiry or problem to the next level of response when appropriate.
• Responds to appointment requests and schedules student appointments with the appropriate advisor.
• Attends meetings and trainings, as requested, and maintains current knowledge of all programs and systems.
• Acquires knowledge of other staff duties and serve as a backup as necessary.
• Performs other job-related duties as assigned.

Skills

Microsoft Office

Customer service

Time management

Verbal and written communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

About the Company

Join our team! What We Offer At Palm Beach State College, you will discover a place where ideas come to life and the heartbeat of a county begins. By joining us, you will be exposed to professionals from across the U.S. and abroad who are the strivers, reinventors, explorers, and influencers dedicated to developing talent that fills the most needed workforce roles. As the Panthers, we embrace a community of belonging, caring, and connection for our students and employees. We seek creative individuals to help PBSC fulfill its mission of inspiring hope, advancing skills, and transforming lives.

About this role

Responsible for assisting prospective and continuing students with student development services in a centralized advising support center. Utilizes technology and innovation to enhance processes, and promotes outreach and retention of students. Performs a variety of receptionist, clerical, record keeping and miscellaneous duties in support of student development departments college wide. May be required to work a fluctuating schedule, including nights, weekends, and other campus locations.

What a day of a Student Development Representative looks like

• Welcomes guests to the department and provides assistance as needed.
• Answers inquiries, explains College rules, requirements, and procedures to prospective and current students pertinent to student support programs and services.
• Maintains user access to, and data integrity of the student success platforms.
• Maintains the system and supports academic advising services’ data and reporting needs.
• Provides support and assistance with technical functions of academic advising’s third-party applications, products, and software.
• Assists students with issues utilizing a variety of formats such as in person, phone, email, and online chat.
• Answers inbound calls from new and existing students.
• Responds to voicemails in a timely manner.
• Enters student information into the appropriate database and assists students with application and registration portals.
• Searches student records for required or missing information.
• Reviews documents for completeness and accuracy.
• Makes appropriate departmental referrals.
• Provides current information on College and departmental services and programs.
• Accurately logs and updates service requests.
• Escalates a customer inquiry or problem to the next level of response when appropriate.
• Responds to appointment requests and schedules student appointments with the appropriate advisor.
• Attends meetings and trainings, as requested, and maintains current knowledge of all programs and systems.
• Acquires knowledge of other staff duties and serve as a backup as necessary.
• Performs other job-related duties as assigned.

Qualifications and Experience

• Education and Experience: High school diploma or GED
• One year of related experience
• Knowledge of: Microsoft Office Professional or similar application
• Skilled in: Delivering a high level of customer service
• Attention to detail while maintaining effective time and task management
• Ability to: Use independent judgement to understand the logistics of available timeslots to book appointments
• Effectively communicate verbally and in writing on a regular basis with internal and external customers, build relationships, manage customer expectations, and take responsibility for a high level of service
• Interact in a positive manner with diverse populations and varying education levels of students, faculty, staff, and the public
• Work in a variety of settings to deliver services to students without a decrease in performance
• Organize and prioritize multiple, competing priorities to maximize personal and team effectiveness

Licenses, Registration, Certifications, or Special Requirements

Regular physical attendance required

Must complete FERPA training within 30 days of employment

Some periods throughout the year will require extended work hours including nights, weekends, and college closures

Work Environment and Physical Demand

• Reach and grasp objects
• Bend, kneel, crouch, or crawl
• Stand for extended periods of time
• Use video display terminal
• Use manual dexterity and fine motor skills
• Communicate information verbally
• Communicate information in writing
• Receive and understand information through oral and written communication
• Proofread and check documents for accuracy
• Work a fluctuating work schedule

This job description is intended to be generic in nature and describe the essential functions of the job. It is not an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities, and overtime eligibility may vary based on the specific tasks assigned to the position. Certain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority. Certain service members may be eligible to receive waivers for postsecondary educational requirements, in employment by the state and its political subdivisions, and are encouraged to apply for the positions being filled.

Salary

The minimum base pay for this position starts at $16.51 hourly; however, the offer may vary based on the candidate’s education and experience.

This position is open until filled with an initial review date of September 7, 2026.

Culture

Be part of an inclusive, Panther First environment where every role has a purpose, and employees have a sense of belonging.

Education Benefits

• Tuition fee waiver at PBSC, tuition reimbursement, degree recognition award, educational leave, and more
• Public Service Loan Forgiveness institution

Health and Wellness

• Medical, dental, vision, disability, life insurance, parental leave, and more

Generous Time Off

Vacation, sick leave, holidays, and spring and winter breaks offering additional paid time off.

Panther Perks

• Potential remote or hybrid opportunities, wellness programs, and apps related to stress management, nutrition, meditation, and more

Professional Development

Leadership programs, professional learning workshops, and more.

Retirement Investments

State retirement plan options and voluntary 403(b) and 457 plans.

About the College

Palm Beach State College, Florida's first public community college, was founded in 1933 and has grown to become the largest institution of higher education in Palm Beach County. Currently serving a richly diverse student population of 49,000 annually, the College offers classes at five locations and offers bachelor's and associate degrees, professional certificates, and workforce development programs. With over 1,200 full-time employees, Palm Beach State College offers a highly attractive benefits package including health insurance, a retirement program, tuition assistance, and paid time off.

An Equal Access/Equal Opportunity/Veteran Preference/ADA Employer Per the Florida Open Records and Public Meeting Laws (286.011), also known as "the Sunshine Laws," all correspondence received from applicants for any position with the College is a matter of public record. Palm Beach State College is an equal access, equal opportunity institution. The College complies with all state and federal laws granting rights to applicants for employment or admission to the College. The College prohibits unlawful discrimination on the basis of race, color, creed, ethnicity, national origin, gender, sexual orientation, age, religion, marital status, veteran status, disability, or pregnancy in any of its employment or educational programs or activities. Applicants who believe they have been discriminated against in the recruitment process should contact the Human Resources and Compliance Director or Chief Human Resources Officer at [phone] or 4200 Congress Avenue, Lake Worth, FL 33461. Written complaints must be filed within 180 days from the position's closing date for which the applicant applied. Claims will be investigated, and a timely response will be provided. The College prohibits retaliation against any applicant who utilizes the complaint procedure.

Accommodations Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you need a reasonable accommodation to apply for a job or to perform your job by contacting the Human Resources and Compliance Director at [phone] for assistance.