Remote Student Success Coach – Workforce Programs (Bilingual)

Virginia's Community College System; Richmond (VA); Remote; USD 59,000 - 72,000; Full time

Job summary

NOVA is seeking a Workforce Advantage Success Coach to provide direct student support, develop personalized success plans, and manage program data and collaboration with partners. The role supports ongoing program activities, records, and progress tracking across campuses in Northern Virginia.

Strong organizational and communication skills are essential, with experience in human services or education, and familiarity with case-management platforms preferred.

Qualifications

• Ability to build trusting, supportive relationships with diverse populations.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to work independently while collaborating with a team.
• Comfortable learning new systems and adapting to changing processes.
• Familiarity with Navigate or similar case management platforms.
• Knowledge of community resources in Northern Virginia.
• Bilingual skills (Spanish, Amharic, Arabic strongly preferred).

Responsibilities

• Direct student support to program participants.
• Develop individualized success plans with students and help them set academic, career, and personal goals.
• Manage program administration, data, partnerships, and continuous improvement.
• Support student coaching, events, orientations, workshops, and other program activities.
• Maintain accurate program records and case documentation; track progress and outcomes.
• Meet grant reporting deadlines; ensure compliance with FERPA and policies; coordinate with staff to support operations.
• Notes: may be required to perform other duties or assist in emergencies.

Skills

Relationship building

Organizational skills

Written & verbal communication

Independent work

Adaptability

Navigate familiarity

Community resources

Bilingual skills

Tools

Navigate

Job description

NOVA is seeking a Workforce Advantage Success Coach to provide direct student support, develop personalized success plans, and manage program data and collaboration with partners. The role supports ongoing program activities, records, and progress tracking across campuses in Northern Virginia.

Strong organizational and communication skills are essential, with experience in human services or education, and familiarity with case-management platforms preferred.