Workforce Advantage Success Coach(*Restricted)

Virginia's Community College System; Richmond (VA); Remote; USD 59,000 - 72,000; Full time

Job summary

NOVA is seeking a Workforce Advantage Success Coach to provide direct student support, develop personalized success plans, and manage program data and collaboration with partners. The role supports ongoing program activities, records, and progress tracking across campuses in Northern Virginia.

Strong organizational and communication skills are essential, with experience in human services or education, and familiarity with case-management platforms preferred.

Qualifications

• Ability to build trusting, supportive relationships with diverse populations.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to work independently while collaborating with a team.
• Comfortable learning new systems and adapting to changing processes.
• Familiarity with Navigate or similar case management platforms.
• Knowledge of community resources in Northern Virginia.
• Bilingual skills (Spanish, Amharic, Arabic strongly preferred).

Responsibilities

• Direct student support to program participants.
• Develop individualized success plans with students and help them set academic, career, and personal goals.
• Manage program administration, data, partnerships, and continuous improvement.
• Support student coaching, events, orientations, workshops, and other program activities.
• Maintain accurate program records and case documentation; track progress and outcomes.
• Meet grant reporting deadlines; ensure compliance with FERPA and policies; coordinate with staff to support operations.
• Notes: may be required to perform other duties or assist in emergencies.

Skills

Relationship building

Organizational skills

Written & verbal communication

Independent work

Adaptability

Navigate familiarity

Community resources

Bilingual skills

Tools

Navigate

Job description

Working Title Workforce Advantage Success Coach(*Restricted) Role Title Education Support Spec III Role Code 29144-FP FLSA Exempt Pay Band 04 Position Number 280R0101 Agency Northern VA Community College Division NV280-VP Workforce Development Work Location Fairfax County - 059 Hiring Range $65,000/yr Emergency/Essential Personnel No EEO Category 2-Professionals Full Time or Part Time Full Time Does this position have telework options? -Telework options are subject to change based on business needs- Yes Does this position have a bilingual or multilingual skill requirement or preference? Work Schedule

Monday – Friday 8:30 am – 5:00 pm

General Description

Sensitive Position No Job Description

Duties And Tasks

• Direct student support to program participants
• Develop individualized success plans with students and help them establish realistic academic, career, and personal goals.
• Program administration, data management, partner collaboration, and continuous program improvement.
• Support student coaching, events, orientations, workshops, and other program activities.
• Maintains accurate, timely, and complete program records and case documentation
• Tracks participant progress and program outcomes
• Meets grant reporting deadlines; ensures compliance with grant requirements, FERPA, and institutional policies; and effectively coordinates with program, financial, and administrative staff to support efficient program operations.
• This position is restricted and is funded with non-continuous or non-recurring funding and is subject to continuation based on fiscal year funds and the needs of the College. Special Assignments May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSAs

• Demonstrated ability to build trusting, supportive relationships with diverse populations.
• Strong organizational skills with excellent attention to detail.
• Excellent written and verbal communication skills.
• Ability to work independently while collaborating effectively with a team.
• Comfortable learning new systems and adapting to changing processes.
• Familiarity with Navigate, or similar case management platforms.
• Knowledge of community resources throughout Northern Virginia.
• Bilingual skills (Spanish, Amharic, Arabic are strongly preferred

Minimum Work Experience

• Experience working with adult learners and/or first-generation students.
• Experience in human services, education, social work, counseling, workforce development, or a related field.
• Experience providing coaching, advising, case management, or student success support.
• Experience maintaining accurate documentation and managing multiple priorities.

Additional Considerations

• Experience with TANF, SNAP Employment & Training, WIOA, or other grant-funded workforce programs.

Operation of a State Vehicle No Supervises Employees No Required Travel

May be required to travel between NOVA Campuses.

Northern Virginia Community College (NOVA) is the largest public institution of higher education in the Commonwealth of Virginia and one of the largest community colleges in the nation. NOVA enrolls nearly 75,000 students on its six campuses in Alexandria, Annandale, Sterling, Manassas, Springfield, and Woodbridge, as well as through NOVA Online and high school dual enrollment programs. The College offers more than 100 affordable associate degree and certificate programs to help our students reach their academic and professional goals in some of the most in-demand careers.

At NOVA, we are deeply committed to fostering an inclusive community for all students, faculty, and staff, and our diverse workforce is representative of this commitment. To this end, we encourage all applicants seeking to add value through their diverse backgrounds, experiences, and interests to consider employment opportunities with NOVA. To learn more about NOVA’s commitment to inclusive excellence, please visit At a Glance | Northern Virginia Community College.

NOVA offers eligible employees a benefits package that includes a comprehensive health and dental insurance program, generous paid leave, deferred compensation plans, paid parental leave, state employee discounts, and a solid and secure retirement program.

We strive to ensure our employees have tools and development opportunities to support and promote NOVA’s mission. For more information about NOVA and its programs and services, please visit www.nvcc.edu.

The security of our students, faculty, and staff is very important at NOVA. Please take a moment to review NOVA’s Annual Security Reports.

Employees must reside in Virginia, Maryland or District of Columbia.

Background Check Statement Disclaimer

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement

The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement

The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.