Workforce Advantage Success Coach(*Restricted)

Northern Virginia Community College

Fairfax (VA)

Hybrid

USD 59,000 - 72,000

Full time

2 days ago

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Benefits offered by this job

Telework after probation

Job summary

Northern Virginia Community College (NOVA) is seeking a Workforce Advantage Success Coach to serve as the primary contact and trusted coach for Workforce Advantage participants. You will provide individualized case management, help students navigate barriers, and connect them with campus and community resources, guiding enrollment through credential completion into employment or career advancement.

This full-time role supports program operations, tracks outcomes, and ensures compliance with

Qualifications

Demonstrated ability to build trusting, supportive relationships with diverse populations.
Strong organizational skills with excellent attention to detail.
Excellent written and verbal communication skills.
Ability to work independently while collaborating effectively with a team.
Comfortable learning new systems and adapting to changing processes.
Familiarity with Navigate, or similar case management platforms.
Knowledge of community resources throughout Northern Virginia.
Bilingual skills (Spanish, Amharic, Arabic are strongly preferred).
Experience working with adult learners and/or first-generation students.
Experience in human services, education, social work, counseling, workforce development, or a related field.
Experience providing coaching, advising, case management, or student success support.
Experience maintaining accurate documentation and managing multiple priorities.
Experience with TANF, SNAP Employment & Training, WIOA, or other grant-funded workforce programs.

Responsibilities

Direct student support to program participants
Develop individualized success plans with students and help them establish realistic academic, career, and personal goals
Program administration, data management, partner collaboration, and continuous program improvement
Support student coaching, events, orientations, workshops, and other program activities
Maintains accurate, timely, and complete program records and case documentation
Tracks participant progress and program outcomes
Meets grant reporting deadlines; ensures compliance with grant requirements, FERPA, and institutional policies; and effectively coordinates with program, financial, and administrative staff to support efficient program operations

Skills

Relationship-building

Organization

Written & verbal communication

Independent work with team

Navigate or similar case management

Community resources knowledge

Spanish/Amharic/Arabic language skills

Adult learners experience

Grant-funded program experience

Tools

Navigate

Job description

Workforce Advantage Success Coach(*Restricted)

Working Title | Workforce Advantage Success Coach(*Restricted)

Role Title | Education Support Spec III

Role Code | 29144-FP

FLSA | Exempt

Pay Band | 04

Position Number | 280R0101

Agency | Northern VA Community College

Division | NV280-VP Workforce Development

Work Location | Fairfax County - 059

Hiring Range | $65,000/yr

Emergency/Essential Personnel | No

EEO Category | 2-Professionals

Full Time or Part Time | Full Time

Telework options | Yes

Work Schedule | Monday - Friday 8:30 am - 5:00 pm

Sensitive Position | No

General Description

The Workforce Support Specialist serves as the primary point of contact and trusted coach for Workforce Advantage participants. This position provides individualized case management, helps students navigate financial and personal barriers, connects students with campus and community resources, and supports students from enrollment through credential completion and successful transition into employment or career advancement.

*This position is eligible for telework after completion of state one-year probationary period.*

Duties and tasks

Direct student support to program participants
Develop individualized success plans with students and help them establish realistic academic, career, and personal goals
Program administration, data management, partner collaboration, and continuous program improvement
Support student coaching, events, orientations, workshops, and other program activities
Maintains accurate, timely, and complete program records and case documentation
Tracks participant progress and program outcomes
Meets grant reporting deadlines; ensures compliance with grant requirements, FERPA, and institutional policies; and effectively coordinates with program, financial, and administrative staff to support efficient program operations

*This position is restricted and is funded with non-continuous or non-recurring funding and is subject to continuation based on fiscal year funds and the needs of the College.*

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

Required Qualifications

Demonstrated ability to build trusting, supportive relationships with diverse populations.
Strong organizational skills with excellent attention to detail.
Excellent written and verbal communication skills.
Ability to work independently while collaborating effectively with a team.
Comfortable learning new systems and adapting to changing processes.
Familiarity with Navigate, or similar case management platforms.
Knowledge of community resources throughout Northern Virginia.
Bilingual skills (Spanish, Amharic, Arabic are strongly preferred).
Experience working with adult learners and/or first-generation students.
Experience in human services, education, social work, counseling, workforce development, or a related field.
Experience providing coaching, advising, case management, or student success support.
Experience maintaining accurate documentation and managing multiple priorities.
Experience with TANF, SNAP Employment & Training, WIOA, or other grant-funded workforce programs.

Additional Considerations

No.

Operation of a State Vehicle | No

Supervises Employees | No

Required Travel | May be required to travel between NOVA Campuses.

Employees Residency Requirement

Employees must reside in Virginia, Maryland or District of Columbia.

EEO Statement

The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement

The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Background Check Statement Disclaimer

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

Quicklink for Posting

https://jobs.vccs.edu/postings/101594

Job Open Dates

Job Open Date | 09/23/2026

Job Close Date | 10/07/2026

Supplemental Questions

* I understand that only information provided at the time of the application submission will be considered when determining my qualifications and only responses to Supplemental Questions that can be verified in my application and resume will be credited.
- Yes
- No
* I understand that this position is restricted and is funded with non-continuous or non-recurring funding and is subject to continuation based on fiscal year funds and the needs of the college.
- Yes
- No
* I understand that this position is not telework eligible and I will be required to attend work in-person.
- Yes
- No
* I understand this position is located in Virginia and I will be required to reside in the DMV metro area.
- Yes
- No
* Do you now or in the future require visa sponsorship to work in the United States?
- Yes
- No
* Are you applying for this position to satisfy an OPT training requirement for your educational program?
- Yes
- No
* Do you have experience working with adult learners and/or first-generation students?
- Yes
- No
* Do you have experience in human services, education, social work, counseling, workforce development, or a related field?
- Yes
- No
* Do you have experience providing coaching, advising, case management, or student success support?
- Yes
- No
* Do you have experience maintaining accurate documentation and managing multiple priorities?
- Yes
- No