Remote Student Success Coach

Post University; Hartford (CT); Remote; USD 41,000 - 50,000; Full time

Job summary

Post University seeks a Student Success Advisor (SSA) Career & Programmatic to support online and regional site students from onboarding to graduation. You will build trusted relationships, coach adult learners to overcome barriers, and promote retention and academic success.

You will monitor progress, advise on course and degree choices, and collaborate with campus teams to ensure timely support. This remote-friendly role requires a dedicated workspace and reliable internet.

Qualifications

• Bachelor's degree or equivalent combination of education and experience required.
• Engaging and dynamic phone presence.
• Excellent email communication skills; clear and concise writing.
• Self-starter with ability to work independently and in a team.
• Energetic, goal-oriented, and dedicated to student success.
• Strong ability to multitask and manage a caseload.
• Able to learn new technologies (Blackboard, CRM/CNS, Microsoft Office).
• Excellent organizational skills and relationship-building with adult students.
• Commitment to high ethical standards and positive campus culture.
• Willingness to work evenings/weekends.

Responsibilities

• Develop and maintain a positive relationship with students from onboarding through graduation.
• Communicate regularly with assigned students to keep them connected and engaged.
• Leverage university systems to track progress and report metrics to management.
• Analyze student data to improve the student experience and services.
• Identify barriers to academic success and develop solutions to improve retention.
• Train students on university systems (e.g., Web Registration, Blackboard).
• Advise on academic progress, course selection, degree paths, and work/life balance.
• Provide counseling and coaching to help students overcome hurdles and objections.
• Coordinate with other university departments to advocate for student needs.
• Other duties as assigned.

Job description

Post University seeks a Student Success Advisor (SSA) Career & Programmatic to support online and regional site students from onboarding to graduation. You will build trusted relationships, coach adult learners to overcome barriers, and promote retention and academic success.

You will monitor progress, advise on course and degree choices, and collaborate with campus teams to ensure timely support. This remote-friendly role requires a dedicated workspace and reliable internet.