Student Success Coach - Campus & Online Support

Ross Medical Education Center; Portage (MI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Paid Time Off

401(k)

Life Insurance

Tuition Reimbursement

Job summary

Ross Education Holdings, Inc. is seeking a Campus-based Student Success Advisor in Portage to support hybrid students and ensure successful program outcomes.

The role involves assisting with enrollment, advising on financial aid, and coordinating graduation materials while maintaining compliance and delivering excellent student service. The SSA collaborates with the Student Success Director, campus staff, and corporate partners to meet retention goals, document insights, and foster a positive

Qualifications

• Associates Degree from an accredited institution.
• 2+ years’ work experience in banking, office administration, or customer service.
• Ability to work at least two evenings a week.
• Campus-based position — not remote.
• Strong documentation and privacy compliance practices.

Responsibilities

• Lead student retention activities and contact absent students.
• Assist with Canvas LMS tech support and onboarding for new hybrid students.
• Support the initial student experience and registration process, including FA processing and enrollment at campus.
• Coordinate graduation and issue Certificates of Completion/Diplomas.
• Collaborate with Career Services to prepare students for externship and post-graduation outcomes.

Skills

Customer service

Communication

Documentation

Retention strategies

Collaboration

Education

Associates Degree

Tools

Canvas LMS

Job description

Ross Education Holdings, Inc. is seeking a Campus-based Student Success Advisor in Portage to support hybrid students and ensure successful program outcomes.

The role involves assisting with enrollment, advising on financial aid, and coordinating graduation materials while maintaining compliance and delivering excellent student service. The SSA collaborates with the Student Success Director, campus staff, and corporate partners to meet retention goals, document insights, and foster a positive