Online Student Success Coach

Post University; Oregon; Hybrid; USD 41,000 - 50,000; Full time

Job summary

Post University seeks a dedicated Student Success Advisor (SSA) to support online and regional site students from onboarding through graduation. You will proactively build relationships, provide counseling, and guide students to overcome barriers, ensuring engagement and achievement of academic and career goals.

The role emphasizes data-driven engagement, timely communication by phone and email, and collaboration with campus teams to advocate student needs and improve retention.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Engaging and dynamic phone presence and excellent email communication skills.
• Ability to work independently and as part of a team to achieve goals.
• Strong multitasking and organizational abilities.
• Comfort with learning new technologies (Blackboard, CRM, MS Office).
• Ability to connect with adult students and uphold ethical standards.

Responsibilities

• Build and maintain positive relationships with students from onboarding to graduation.
• Communicate frequently with assigned students to keep them engaged and informed.
• Use university systems to track progress and report metrics to management.
• Analyze student data to identify barriers and improve retention strategies.
• Coach students on success strategies, course selection, and work-life balance.
• Assist students with university processes and policies; escalate when needed.

Skills

Phone presence

Email communication

Multitasking

Relationship building

Tech-savvy

Organization skills

Ethical standards

Education

Bachelor's degree

Tools

Blackboard

CRM/CNS

Microsoft Office

Web Registration

Job description

Post University seeks a dedicated Student Success Advisor (SSA) to support online and regional site students from onboarding through graduation. You will proactively build relationships, provide counseling, and guide students to overcome barriers, ensuring engagement and achievement of academic and career goals.

The role emphasizes data-driven engagement, timely communication by phone and email, and collaboration with campus teams to advocate student needs and improve retention.