Remote Student Success Advisor (EST Hours)

ACHIEVE TEST PREP; United States; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

100% remote

EST-based shifts

Training & development

Job summary

Achieve Test Prep is seeking a compassionate and dependable Student Advisor to join our fully remote Customer Success team. You’ll support U.S.-based students with guidance and next steps to stay motivated and on track.

In this remote role, hours align with Eastern Standard Time, requiring strong English communication and the ability to manage multiple student relationships in a supportive, data-informed environment.

Qualifications

• Experience in customer support or another people-facing role.
• Strong written and verbal communication skills in English.
• Calm, empathetic approach with a desire to help others succeed.
• Ability to stay organized while managing multiple student relationships.
• Comfort working independently in a remote environment while collaborating with a team.
• Computer skills including email, CRM, and online tools.

Responsibilities

• Build supportive, long-term relationships by understanding each student’s goals, progress, and challenges.
• Provide personalized guidance to keep students engaged and moving forward academically.
• Support students through onboarding and ensure they feel confident using our systems.
• Proactively identify obstacles and work with students to overcome them.
• Respond to student inquiries with empathy, ownership, and timely follow-up.
• Maintain accurate and up-to-date student records in our CRM.
• Collaborate with internal teams to support students with academic or financial-related needs.

Job description

Achieve Test Prep is seeking a compassionate and dependable Student Advisor to join our fully remote Customer Success team. You’ll support U.S.-based students with guidance and next steps to stay motivated and on track.

In this remote role, hours align with Eastern Standard Time, requiring strong English communication and the ability to manage multiple student relationships in a supportive, data-informed environment.