Remote Learner Success Advocate (EST Hours)

Simplilearn; United States; Remote; USD 45,000 - 50,000; Full time

Benefits offered by this job

401K

Medical

Dental

Vision

Job summary

Simplilearn is seeking a Customer Support Associate for our U.S. team.

You will proactively reach out to enrolled learners via phone and email, guiding them through their learning journey, addressing concerns, and ensuring they stay engaged and on track to complete their programs. This role is not technical support; you will be a friendly, reliable point of contact to boost learner success and satisfaction.

Qualifications

• 1–2 years of experience in customer support or learner engagement roles.

Responsibilities

• Outbound calls to welcome learners and remind them of milestones.
• Encourage participation and course completion.
• Log learner interactions and updates in the CRM (e.g., Salesforce, HubSpot).
• Collaborate with operations and academic advisors to address learner needs.
• Provide empathetic guidance to help learners stay on track.

Skills

Customer support

Learner engagement

CRM tools

Communication skills

Time management

Remote work

EST timezone

Job description

Simplilearn is seeking a Customer Support Associate for our U.S. team.

You will proactively reach out to enrolled learners via phone and email, guiding them through their learning journey, addressing concerns, and ensuring they stay engaged and on track to complete their programs. This role is not technical support; you will be a friendly, reliable point of contact to boost learner success and satisfaction.