Student Success & Client Relations Lead (Remote)

SAT n paper; United States; Teletrabalho; USD 5000 - 6800; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Work from home

Resumo da oferta

SAT n paper is an 8-year company providing online tutoring for standardized tests to students globally. We seek a Student Success Officer / Client Relationship Manager to monitor student performance, tailor prep plans, and lead a small team to ensure high achievement.

This is a full-time, work-from-home role with strong emphasis on client relationships and outreach to parents. The ideal candidate has 4–10 years in client relationship management, excellent communication skills, and comfort

Qualificações

• 4 to 10 years of client relationship management experience.
• Excellent verbal and written communication skills.
• Experience in remote work environments preferred.
• Familiarity with the study abroad industry is a plus.

Responsabilidades

• Track and monitor student performance with emphasis on score improvement.
• Lead and manage Parent Mentor Meetings (PMMs) to plan intervention strategies.
• Tailor students' preparation plans based on individual needs and progress; coordinate with tutors and senior management.
• Manage and guide a team of 3–5 assistant managers coordinating students' preparation strategies.
• Serve as the primary contact for students and parents, providing frontline support.
• Foster positive relationships between students, parents, and the management team.

Conhecimentos

Client relationship management

Communication skills

Mentoring teams

Proactive and driven

CRM tools

Ferramentas

CRM tools

Google Sheets

WhatsApp

Email

Descrição da oferta de emprego

SAT n paper is an 8-year company providing online tutoring for standardized tests to students globally. We seek a Student Success Officer / Client Relationship Manager to monitor student performance, tailor prep plans, and lead a small team to ensure high achievement.

This is a full-time, work-from-home role with strong emphasis on client relationships and outreach to parents. The ideal candidate has 4–10 years in client relationship management, excellent communication skills, and comfort