Remote Student Loan Advisor

CBE Companies, Inc.; Tennessee; On-site; USD 20,664 - 30,307; Full time

Job summary

CBE Companies, Inc. is seeking a Customer Service Representative I to handle inbound calls from borrowers, guiding them through deferment, forbearance, and repayment options while complying with laws and company policies.

You will document accounts, update contact details, and maintain knowledge of current policies. A high school diploma is required; call center or student loan knowledge is preferred; basic MS Word and Excel skills are expected; strong communication and reliability are essential.

Qualifications

• High School Diploma required.
• Call center experience preferred.
• Student loan knowledge preferred.
• Basic knowledge of MS Word and Excel required.
• Experience in entering information into systems is a plus.

Responsibilities

• Answer inbound calls from borrowers and counsel on repayment options.
• Explain deferment and forbearance types and eligibility.
• Collect borrower information to determine best guidance.
• Maintain professional relationships with borrowers and client representatives.
• Document accounts and update contact information in the system.

Skills

Call center experience

Student loan knowledge

Communication skills

Education

High School Diploma

Tools

MS Word

Excel

Job description

CBE Companies, Inc. is seeking a Customer Service Representative I to handle inbound calls from borrowers, guiding them through deferment, forbearance, and repayment options while complying with laws and company policies.

You will document accounts, update contact details, and maintain knowledge of current policies. A high school diploma is required; call center or student loan knowledge is preferred; basic MS Word and Excel skills are expected; strong communication and reliability are essential.