Remote Student Loan Counselor

CBE Companies; Tennessee; On-site; USD 20,664 - 28,929; Full time

Job summary

CBE Companies is seeking a Customer Service Representative I to handle inbound calls from borrowers regarding student loan options, including deferment, forbearance, and repayment plans. This remote role targets residents of select counties and requires precise documentation and adherence to regulations.

You will gather information, assist borrowers, and coordinate with client representatives and Federal Student Aid while maintaining professional relationships and privacy.

Qualifications

• High School Diploma required.
• Call center or phone-based customer service experience preferred.
• Basic computer literacy and data entry skills.

Responsibilities

• Handle inbound calls from borrowers and provide guidance on loan options.
• Explain deferment, forbearance, and repayment plans.
• Gather borrower information and document interactions in the system.
• Coordinate with internal teams and Federal Student Aid as needed.
• Maintain professional, compliant communication with customers.

Skills

Customer service

Communication

Problem solving

Education

High School Diploma

Tools

MS Word

Excel

Job description

CBE Companies is seeking a Customer Service Representative I to handle inbound calls from borrowers regarding student loan options, including deferment, forbearance, and repayment plans. This remote role targets residents of select counties and requires precise documentation and adherence to regulations.

You will gather information, assist borrowers, and coordinate with client representatives and Federal Student Aid while maintaining professional relationships and privacy.