Remote Inbound Student Loan Advisor

CBE Companies; Town of Texas (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

CBE Companies is seeking a Customer Service Representative I to handle inbound calls from borrowers, counseling them on deferment, forbearance, and repayment options. The role focuses on accurate data collection, policy-based guidance, and professional communication with borrowers and partners.

The position emphasizes adherence to federal/state laws, strong data entry, and reliable performance at the workstation with minimal distractions. This is a remote role with strict attendance expectations.

Qualifications

• High School Diploma is required.
• Call center experience preferred, but not required.
• Student Loan Knowledge Preferred.
• Basic Knowledge of MS Word and Excel.
• Previous experience working and entering information into systems.

Responsibilities

• Answer inbound calls from borrowers and counsel on deferment, forbearance, and repayment options.
• Explain deferment/forbearance types and eligibility, using system menus to determine remaining months.
• Collect information from borrowers to guide problem resolution.
• Collaborate with borrowers, client representatives, and Federal Student Aid.
• Escalate issues to supervisor as needed while resolving within policy.

Skills

Call center experience

MS Word

MS Excel

Student loan knowledge

Communication skills

Education

High School Diploma

Job description

CBE Companies is seeking a Customer Service Representative I to handle inbound calls from borrowers, counseling them on deferment, forbearance, and repayment options. The role focuses on accurate data collection, policy-based guidance, and professional communication with borrowers and partners.

The position emphasizes adherence to federal/state laws, strong data entry, and reliable performance at the workstation with minimal distractions. This is a remote role with strict attendance expectations.