Strategic Launch Operations Lead

Reserv Claims Analysis, LLC; Atlanta (GA); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Vision & dental

401(k) with employer matching

PTO

Family leave after 8 months

Work from anywhere

Laptop & monitor

Job summary

Reserv is an insurtech building AI and automation to modernize claims workflows. The Strategic Operations team sits between Product, Technology, and Claims Operations and owns the launch runway, readiness against the standard, pilot design, training, and adoption reporting for every release.

You will run day-to-day execution on launches and collaborate with the Operations Lead to drive change. You should have 1–3+ years in transformation or ops, strong writing and presentation skills, and

Qualifications

• 1-3+ years in management consulting, operational transformation, operations management, or a similar role where you redesigned how a team works and documented it.
• Proven ability to manage a launch calendar: multiple concurrent rollouts against dates, with pilots, debriefs, and escalations.
• An effective writer and presenter, from adjuster-facing guides and FAQs to manager-level communications and live training.
• Fluency with business intelligence tools (Looker, Tableau, Power BI) to define adoption metrics, build reporting with a data team, and read what the numbers say.
• Detail-oriented and organized, with real comfort holding several launches in flight at different stages.
• Active use of AI tools in your own work, and interest in applying them to how launches run.
• Claims or insurance experience is helpful but not required.
• Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications).

Responsibilities

• Launch readiness: Run every product launch against the readiness standard: pilot-or-not decided, end-to-end process documented, change plan approved, training and communications planned, materials built, onboarding updated, adoption metrics live, and SOPs current.
• Launch program management: Own the roadmap of product launches end to end, from the first estimate of when a release lands through go-live and stabilization.
• Training, enablement, and communications: Build and execute the training and multi-channel communications plan for each launch for leaders, managers, and frontline teams.
• Adoption measurement and feedback: Define adoption and failure metrics for each release before go-live and build the reporting with the Data team so it is live at launch.
• Metric and Data Management: This person will be responsible for continually tracking metrics to determine success and make data-driven changes to rollouts.

Skills

Management consulting

Operations management

Cross-functional leadership

BI tools

AI tools

Written communication

Education

Bachelor's degree

Tools

Looker

Tableau

Power BI

Job description

Reserv is an insurtech building AI and automation to modernize claims workflows. The Strategic Operations team sits between Product, Technology, and Claims Operations and owns the launch runway, readiness against the standard, pilot design, training, and adoption reporting for every release.

You will run day-to-day execution on launches and collaborate with the Operations Lead to drive change. You should have 1–3+ years in transformation or ops, strong writing and presentation skills, and