Strategic Account Manager

Upside; Washington, Austin, Chicago, New York (District of Columbia, TX, IL, NY); Hybrid; USD 151,000 - 180,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Equity (ISOs)

401(k) program

Paid parental leave

Unlimited PTO

Flexible work environment

Lunch reimbursement for in-office

Employee Resource Groups

Learning and Development stipend

Transparent culture

Mission-driven company

Job summary

Upside seeks a Strategic Account Manager to drive long-term partnerships with major fuel and c-store brands. You will own strategic plans, coordinate with analytics, product, marketing, and operations, and ensure customers receive ongoing value from Upside's platform.

You will manage onboarding to retention, expand relationships, and lead monthly account reviews while maintaining high account health across client businesses. Travel up to 20% is required.

Qualifications

• 7+ years of client-facing experience including 4+ years of enterprise experience in technology or retail fuels; Bachelor's degree required
• Strong public-speaking skills, and the ability to speak to both formal and casual audiences
• Proven experience exceeding goals
• Project-management abilities, including timeline management, client communication, and report interpretation
• Creative demeanor, with a capability to work successfully with both internal and external clients.
• Strong analytical skills that will translate analysis into relatable and compelling talking points and stories
• Experience operating sales technology tools (e.g. Salesforce, Outreach, Gong)
• Ability to travel up to 20%

Responsibilities

• Work with our clients through onboarding to long-term account management, cultivating trust and belief throughout their partnership with Upside
• Improve retention of accounts through platform education, using customized decks and data in a relevant way to ensure client understanding and participation
• Proactively predict and address concerns before they advance to churn risk
• Grow relationships, including supervising and leading account-health metrics (CSAT, Retention, and Growth)
• Identify and close expansion opportunities, including adding more sites, c-store launches, and conversions to long-term agreements
• Lead monthly account reviews with merchant partners, interpreting raw account data to build performance reports, case studies, and white papers
• Proactively maintain account health at multiple levels across client businesses, including senior executives of Fortune 500 companies
• Collaborate effectively with internal Upside teams, including analytics, product, marketing, and operations, to ensure a consistent, positive experience for our customers

Job description

Meet Upside:

We created Upside to transform brick-and-mortar commerce. Our technology uses the sophistication of online retail—profit measurement, attribution, and incrementality to provide users with more value on their everyday purchases and brick-and-mortar businesses with new, profitable customers. We’ve helped millions of users earn 2 to 3 times more cashback than any other product, and hundreds of thousands of brick-and-mortar businesses earn measurable profit. Billions of dollars in commerce run through the Upside platform every year, and that value goes directly back to our retailer partners, the consumers they serve, and important sustainability initiatives.

The Impact You'll Make:

We're looking for a motivated Strategic Account Manager to join our growing team. In this role, you will lead the development of strategic account plans that serve to retain and grow our partnership with some of the fuel and c-store industry's biggest brands. You will develop detailed knowledge of the product, coordinate with internal partners, strengthen client relationships through informative reporting and outstanding service, and ensure clients are always receiving excess value from the Upside platform. As a Strategic Account Manager, you will collaborate with multiple teams including analytics, product, marketing, and operations to represent the voice of the customer and to help achieve business growth. This role reports to our Senior Manager, Account Management.

• Work with our clients through onboarding to long-term account management, cultivating trust and belief throughout their partnership with Upside

• Improve retention of accounts through platform education, using customized decks and data in a relevant way to ensure client understanding and participation

• Proactively predict and address concerns before they advance to churn risk

• Grow relationships, including supervising and leading account-health metrics (CSAT, Retention, and Growth)

• Identify and close expansion opportunities, including adding more sites, c-store launches, and conversions to long-term agreements

• Lead monthly account reviews with merchant partners, interpreting raw account data to build performance reports, case studies, and white papers

• Proactively maintain account health at multiple levels across client businesses, including senior executives of Fortune 500 companies

• Collaborate effectively with internal Upside teams, including analytics, product, marketing, and operations, to ensure a consistent, positive experience for our customers

Competencies You Have:

• 7+years of client-facing experience including 4+ years of enterprise experience in technology or retail fuels; Bachelor's degree required

• Strong public-speaking skills, and the ability to speak to both formal and casual audiences

• Proven experience exceeding goals

• Project-management abilities, including timeline management, client communication, and report interpretation

• Creative demeanor, with a capability to work successfully with both internal and external clients.

• Strong analytical skills that will translate analysis into relatable and compelling talking points and stories

• Experience operating sales technology tools (e.g. Salesforce, Outreach, Gong)

• Ability to travel up to 20%

Location:

This role offers location flexibility, however, if you’re based in the Washington, D.C., Austin, Chicago, or NYC metropolitan regions, in-office attendance is required on a hybrid basis.

Compensation:

The U.S. base salary range for this full-time position is $151,000 - $180,000 + commissions + equity + benefits. The final starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. Your recruiter can share more about the specific salary range during the hiring process.

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Benefits:

• Medical, dental, and vision coverage starting on Day 1

• Equity (ISOs)

• 401(k) program

• Family planning programs + paid parental leave

• Physical fitness and wellness memberships

• Emotional and mental health support programs

• Unlimited PTO + 10 paid federal holidays + our annual, week-long Winter Break

• Flexible work environment

• Lunch reimbursement for in-office employees

• Employee Resource Groups

• Learning and Development stipend

• Transparent culture

• Amazing mission!

Diversity and Inclusion:

Diversity drives innovation, and our differences make us stronger. We‘re passionate about building a workplace that represents a variety of backgrounds, skills, and perspectives, and we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Everyone is welcome here!

If there's anything we can do to support a disability or special need during your application or interview process, please email [e-mail].

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