Remote Manager, Customer Success Engineering

Jobs Paloaltonetworks; Town of Texas (WI); Hybrid; USD 150,000 - 230,000; Full time

Job summary

Palo Alto Networks is seeking a Senior Leader in Customer Success to guide a Scale and Optimize Engineers team, driving adoption, renewals, and strategic insights for enterprise customers. You will report to the Head of North America Customer Success for Prisma Access and shape a high-performance culture focused on advocacy and outcomes.

The role emphasizes building strong relationships with executives, coaching teams, and delivering measurable value across geographies in a remote setting.

Qualifications

• 5+ years experience in roles related to driving customer success and adoption.
• Cloud platforms (GCP, Azure or AWS) to drive adoption preferred.
• Deep understanding of networking/security technologies.
• Strong leadership and communication skills.
• Experience with SFDC and Gainsight is highly preferred.

Responsibilities

• Lead a team of Scale and Optimize Engineers to drive product adoption and customer outcomes.
• Be the single point of contact for technical and product questions in customer engagements.
• Measure team effectiveness using customer health, feature adoption, and renewals metrics.
• Drive customer ROI by rapidly implementing Palo Alto Networks solutions.
• Collaborate with Product, Engineering, and Sales to identify new opportunities and improvements.

Skills

Leadership

Communication skills

Negotiation

Analytical skills

Education

Bachelor’s degree or equivalent experience

Tools

SFDC

Gainsight

Reports & Dashboards

Job description

Palo Alto Networks is seeking a Senior Leader in Customer Success to guide a Scale and Optimize Engineers team, driving adoption, renewals, and strategic insights for enterprise customers. You will report to the Head of North America Customer Success for Prisma Access and shape a high-performance culture focused on advocacy and outcomes.

The role emphasizes building strong relationships with executives, coaching teams, and delivering measurable value across geographies in a remote setting.