Remote Strategic Customer Success Director

Bazeta; United States; Remote; USD 180,000 - 240,000; Full time

Job summary

Maven Clinic is seeking a Customer Success Director to own a portfolio of strategic client partnerships across employers and payers. This senior individual contributor role reports to the VP of Client Success.

You will drive net revenue retention, renewal health, and expansion readiness while translating outcomes into measurable business value. You will lead executive-level relationships, orchestrate cross-functional motions with Sales, Renewals, Product, and Analytics, and build strategic

Qualifications

• Must demonstrate senior level client relationship management at scale.
• Experience crafting and executing strategic account plans.
• Ability to translate client outcomes into measurable ROI and cost savings.

Responsibilities

• Own executive-level relationships with VP-level Benefits leaders across a portfolio of high-value accounts.
• Drive enrollment attainment and expansion pipeline with Renewal Managers and Sales Directors.
• Develop playbooks and operating cadences to make Client Success scalable and repeatable.
• Map stakeholders across complex organizations and identify new business opportunities.
• Translate client goals into actionable success plans that demonstrate ROI and outcomes.

Skills

Executive relationship management

Strategic account planning

Client success leadership

Analytical thinking

Cross-functional collaboration

Revenue retention

Job description

Maven Clinic is seeking a Customer Success Director to own a portfolio of strategic client partnerships across employers and payers. This senior individual contributor role reports to the VP of Client Success.

You will drive net revenue retention, renewal health, and expansion readiness while translating outcomes into measurable business value. You will lead executive-level relationships, orchestrate cross-functional motions with Sales, Renewals, Product, and Analytics, and build strategic