Senior Client Success & Operations Specialist

Maven; United States; Hybrid; USD 98,000 - 115,000; Full time

Benefits offered by this job

Hybrid work

In-office meals

Work together days

Parental leave

Career development stipend

Job summary

Maven Clinic in the United States is seeking a Client Support Specialist to join a fast-paced, client-obsessed team. You will surface patterns, analyze trends, and collaborate with product, engineering, clinical, and operations to improve client outcomes.

This hybrid, US-based role requires 4–6 years in client support or related roles, a Bachelor's degree or equivalent, and strong executive communication with data-driven decision making.

Qualifications

• Bachelor's degree or equivalent experience.
• Strong analytical and problem-solving skills with data-driven decision making.
• Experience in client support, operations, or client-facing roles.

Responsibilities

• Identify patterns and surface opportunities to improve processes and client relationships.
• Use data to diagnose issue drivers and measure performance against KPIs.
• Collaborate with Product, Engineering, Clinical, and Finance to represent the client view.
• Own follow-through on open items and mentor new teammates.

Skills

Client support

Operations

Data analysis

Executive communication

Project management

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

JIRA

Looker

Job description

Maven Clinic in the United States is seeking a Client Support Specialist to join a fast-paced, client-obsessed team. You will surface patterns, analyze trends, and collaborate with product, engineering, clinical, and operations to improve client outcomes.

This hybrid, US-based role requires 4–6 years in client support or related roles, a Bachelor's degree or equivalent, and strong executive communication with data-driven decision making.