Customer Success Director

Bazeta; United States; Remote; USD 180,000 - 240,000; Full time

Job summary

Maven Clinic is seeking a Customer Success Director to own a portfolio of strategic client partnerships across employers and payers. This senior individual contributor role reports to the VP of Client Success.

You will drive net revenue retention, renewal health, and expansion readiness while translating outcomes into measurable business value. You will lead executive-level relationships, orchestrate cross-functional motions with Sales, Renewals, Product, and Analytics, and build strategic

Qualifications

• Must demonstrate senior level client relationship management at scale.
• Experience crafting and executing strategic account plans.
• Ability to translate client outcomes into measurable ROI and cost savings.

Responsibilities

• Own executive-level relationships with VP-level Benefits leaders across a portfolio of high-value accounts.
• Drive enrollment attainment and expansion pipeline with Renewal Managers and Sales Directors.
• Develop playbooks and operating cadences to make Client Success scalable and repeatable.
• Map stakeholders across complex organizations and identify new business opportunities.
• Translate client goals into actionable success plans that demonstrate ROI and outcomes.

Skills

Executive relationship management

Strategic account planning

Client success leadership

Analytical thinking

Cross-functional collaboration

Revenue retention

Job description

# Customer Success DirectorUnited States6 hours agoID 2872449Price on request## DetailsEmployment type: Full-timeRemote: YesCompany: Maven ClinicLevel: Director## DescriptionMaven Clinic is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women's and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company's Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including: • TIME 100 Most Influential Companies (2023, 2026) • Fortune Change the World (2024) • CNBC Disruptor 50 List (2022, 2023, 2024) • Fortune Best Workplaces for Millennials (2024) • Fortune Best Workplaces in Health Care (2024) • Fast Company Most Innovative Companies (2020, 2023) • Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024) Maven Clinic is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women's and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company's Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including: • TIME 100 Most Influential Companies (2023, 2026) • Fortune Change the World (2024) • CNBC Disruptor 50 List (2022, 2023, 2024) • Fortune Best Workplaces for Millennials (2024) • Fortune Best Workplaces in Health Care (2024) • Fast Company Most Innovative Companies (2020, 2023) • Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024) The Role Maven is seeking a Customer Success Director to own a portfolio of our most strategic and complex client partnerships. This is a senior individual contributor role reporting directly to the VP of Client Success. You will act as a trusted advisor to VP-level Benefits leaders, own global account strategy, and drive measurable business and clinical outcomes across a portfolio of high-value employer and payer accounts. As the team grows, this role may evolve into a player-coach, taking on direct reports alongside your book. Candidates with people leadership experience are encouraged to raise it, though it is not required. This role is both strategic and revenue-driving, taking direct accountability for net revenue retention, renewal health, and expansion readiness. You will translate member outcomes into quantifiable business value for clients, orchestrate cross-functional motions with Sales, Renewals, Product, and Analytics, and build the strategic account plans that protect and grow Maven's revenue. This is not a reactive support role. It is a commercial leadership position that requires equal parts relationship depth, analytical rigor, and business acumen. Candidates who thrive in this role may have previously held titles such as Client Success Manager, Account Manager, Relationship Manager, Sales Executive, or Account Executive. What You'll Do • Report directly to the VP of Client Success, partnering closely on account strategy, operating cadence, and Client Success priorities. • Own executive-level relationships with VP-level Benefits leaders, brokers, and consultants across a portfolio of high-value accounts, positioning Maven as a strategic partner. • Drive enrollment attainment and expansion pipeline across your book, partnering with Renewal Managers on renewals and Sales Directors on expansion. • Contribute to the playbooks, standards, and operating cadence that make Client Success repeatable and scalable, including account planning, business reviews, escalation paths, and CRM discipline. • Proactively map and engage new stakeholders across complex client organizations, expanding Maven's influence and identifying new business opportunities. • Translate client business goals into actionable success plans that demonstrate how Maven's solutions drive ROI, cost savings, and measurable business and clinical outcomes. • Deliver compelling, executive-ready narratives through business reviews and strategic updates tailored for benefits leadership audiences....