Remote Client Success Manager — Enterprise Partnerships

Bazeta; United States; À distance; USD 90 000 - 140 000; Plein temps

Résumé du poste

Maven Clinic is the worlds largest virtual clinic for women and families, seeking a commercially-minded Client Success Manager to own relationships with employer accounts. You will drive enrollment and engagement, manage net revenue retention, renewals, and expansion readiness, and translate outcomes into quantifiable business value for clients.

This is a remote, full-time role on the Client Success team, collaborating with Sales, Product, and Analytics to safeguard and grow Mavens revenue

Qualifications

• 5+ years of experience in account management, customer success, or client services within digital health, healthcare, benefits, or SaaS.
• Experience working with enterprise employer clients through channel/payer partners is preferred.
• Proven ability to support and execute marketing or engagement strategies that drive measurable client outcomes.

Responsabilités

• Support the success and satisfaction of your portfolio of employer clients, helping ensure strong client retention and engagement.
• Collaborate with channel/payer partner client executives to manage broader strategic client relationships and unlock additional business opportunities within your portfolio.
• Assist in building and maintaining account plans, tracking renewal milestones, and identifying opportunities for growth.
• Monitor client health and engagement on an ongoing basis, flagging potential risks early and collaborating with your manager and team to develop mitigation plans.
• Identify potential opportunities for client expansion and collaborate with Sales to build business cases and handoffs.
• Partner with Sales and Renewals teams to ensure smooth account transitions and handoffs, contributing to clear narratives and data-supported recommendations.

Connaissances

Account management

Customer success

SaaS

Description du poste

Maven Clinic is the worlds largest virtual clinic for women and families, seeking a commercially-minded Client Success Manager to own relationships with employer accounts. You will drive enrollment and engagement, manage net revenue retention, renewals, and expansion readiness, and translate outcomes into quantifiable business value for clients.

This is a remote, full-time role on the Client Success team, collaborating with Sales, Product, and Analytics to safeguard and grow Mavens revenue