Strategic CS Manager, Pharmacy Benefits

Page Mechanical Group, Inc.; Idaho; On-site; USD 80,000 - 100,000; Full time

Job summary

A pharmacy cost containment company is seeking an experienced Customer Success Manager to manage client relationships and ensure high satisfaction. Responsibilities include client retention, communication management, and leading engagement activities. Candidates should have a bachelor's degree and 4+ years in client-facing roles. Strong communication and project management skills are essential. This position supports company growth and requires occasional travel.

Qualifications

• 4+ years of experience in Customer Success Management or equivalent roles.
• Strong proficiency in Microsoft Office and Salesforce or similar CRM.
• Exceptional written and verbal communication skills.

Responsibilities

• Retain and renew clients by demonstrating service value.
• Manage client communications and ensure a professional experience.
• Lead client engagement activities including project management.

Skills

Client management skills

Communication skills

Project management skills

Proficiency in Microsoft Office

Salesforce or CRM proficiency

Education

Bachelor's Degree

Job description

A pharmacy cost containment company is seeking an experienced Customer Success Manager to manage client relationships and ensure high satisfaction. Responsibilities include client retention, communication management, and leading engagement activities. Candidates should have a bachelor's degree and 4+ years in client-facing roles. Strong communication and project management skills are essential. This position supports company growth and requires occasional travel.