SaaS Support Specialist – Customer Success & On-Call

Granicus; Saint Paul (MN); On-site; USD 50,000 - 70,000; Full time

Job summary

Granicus in Saint Paul, Minnesota, is looking for a customer service professional to support and enhance client interactions using their products. You'll leverage your technical skills to troubleshoot issues and manage customer requests effectively.

The ideal candidate possesses excellent communication skills, a passion for web-based software, and experience with technical troubleshooting in a SaaS environment. If you’re looking to contribute to a growing company focused on improving lives, this could be your opportunity.

Qualifications

• Empathetic, accurate, and resourceful in customer service.
• Ability to communicate clearly and evaluate customer issues.
• Experience with HTML, CSS, and Photoshop.

Responsibilities

• Assist customers in utilizing products and services.
• Troubleshoot bugs and create test scenarios.
• Manage customer request tickets to meet SLAs.
• Support across multiple functional teams.

Skills

Excellent customer service skills

Communication skills

Troubleshooting skills

Organizational skills

HTML

CSS

Photoshop

SaaS support

Digital communications

Jira

Digital Design

Job description

Granicus in Saint Paul, Minnesota, is looking for a customer service professional to support and enhance client interactions using their products. You'll leverage your technical skills to troubleshoot issues and manage customer requests effectively.

The ideal candidate possesses excellent communication skills, a passion for web-based software, and experience with technical troubleshooting in a SaaS environment. If you’re looking to contribute to a growing company focused on improving lives, this could be your opportunity.