Remote Strategic Customer Success Architect, Observability

Palo Alto Networks, Inc.; San Francisco (CA); A distancia; USD 142.000 - 230.000; Jornada completa

Descripción de la vacante

Palo Alto Networks, Chronosphere's Customer Success Architect role, focuses on guiding the post-sales journey for Chronosphere’s largest customers. You’ll provide strategic and technical guidance to unlock observability value and maximize platform adoption across all stakeholder levels.

As the primary advisor on technical initiatives, you’ll build deep partnerships, manage day-to-day interactions, and collaborate cross-functionally to deliver exceptional outcomes.

Formación

• 5+ years in technical, customer-facing roles such as Customer Success, Solutions Architecture, Sales Engineering, or Professional Services.
• Managed a portfolio of large customers with $1M+ ARR, driving strategic initiatives and delivering measurable outcomes.
• Experience partnering with technical stakeholders (Dev Ops, Engineering, CTO/CIO) and tailoring communication across audiences.
• You think like a strategist, owning account strategy, influencing executive conversations, and driving adoption and expansion.
• Strong skills in project management, executive communication, discovery, stakeholder management, and value-based storytelling.
• Hands-on knowledge of observability, monitoring, cloud-native environments, and you're excited by technologies like Kubernetes, Prometheus, OpenTelemetry, and distributed systems.
• Curiosity, a growth mindset, and a drive to turn ambiguity into opportunity.

Responsabilidades

• Build trusted relationships across all levels of customer organizations, from technical end users to business executives.
• Build, maintain, and execute strategic account plans for your customers
• Lead strategic engagements such as 1:many customer enablement, executive business reviews, and new customer onboardings.
• Serve as the primary advisor across technical initiatives and strategic business outcomes.
• Identify and mitigate risks within your customer portfolio.
• Navigate the Chronosphere ecosystem to remove obstacles, drive adoption, and maximize customer value.
• Act as the voice of the customer to influence product development and customer success strategies.
• Drive adoption of Chronosphere’s platform and features, delivering measurable value and communicating ROI.
• Deliver strategic insights to help customers achieve their business goals.
• Contribute to the evolution of Chronosphere's Customer Success playbooks and best practices.

Conocimientos

5+ years experience

Large ARR accounts

Strategic account ownership

Executive communication

Discovery & value storytelling

Observability

Cloud-native

Kubernetes

Prometheus

OpenTelemetry

Distributed systems

Growth mindset

Herramientas

Kubernetes

Prometheus

OpenTelemetry

Descripción del empleo

Palo Alto Networks, Chronosphere's Customer Success Architect role, focuses on guiding the post-sales journey for Chronosphere’s largest customers. You’ll provide strategic and technical guidance to unlock observability value and maximize platform adoption across all stakeholder levels.

As the primary advisor on technical initiatives, you’ll build deep partnerships, manage day-to-day interactions, and collaborate cross-functionally to deliver exceptional outcomes.