Remote Customer Success Architect - Observability Leader

Palo Alto Networks, Inc.; Los Angeles (CA); Remote; USD 142,000 - 230,000; Full time

Job summary

Palo Alto Networks, Inc. is seeking a Customer Success Architect (CSA) for Chronosphere, our observability platform partner. This is a remote role supported by a global team, focused on post-sales leadership for Chronosphere’s largest customers.

You’ll guide journeys, build partnerships, and drive adoption of observability capabilities to maximize value. You’ll lead strategic engagements, manage day-to-day interactions, and influence product directions while delivering measurable ROI and strong

Qualifications

• 5+ years in technical, customer-facing roles
• Managed a portfolio of large, complex customers with $1M+ ARR
• Experience partnering with DevOps, Engineering, CTO/CIO
• Strategist mindset: own account strategy and drive adoption
• Strong project management, executive communication, discovery, stakeholder management, value storytelling
• Hands-on knowledge of observability and cloud-native environments (Kubernetes, Prometheus, OpenTelemetry)
• Curiosity and growth mindset to turn ambiguity into opportunity

Responsibilities

• Build trusted relationships across all customer levels
• Develop and execute strategic account plans
• Lead strategic engagements (onboarding, business reviews)
• Advise on technical initiatives and business outcomes
• Identify and mitigate risks in your portfolio
• Navigate Chronosphere ecosystem to drive adoption and value
• Influence product development with customer feedback
• Drive platform adoption and communicate ROI
• Deliver strategic insights to meet business goals
• Contribute to CS playbooks and best practices

Skills

5+ years experience

Large customer portfolio

Executive communication

Strategy & account planning

Project management

Value-based storytelling

Observability & cloud-native

Kubernetes

Prometheus

OpenTelemetry

Tools

Kubernetes

Prometheus

OpenTelemetry

Job description

Palo Alto Networks, Inc. is seeking a Customer Success Architect (CSA) for Chronosphere, our observability platform partner. This is a remote role supported by a global team, focused on post-sales leadership for Chronosphere’s largest customers.

You’ll guide journeys, build partnerships, and drive adoption of observability capabilities to maximize value. You’ll lead strategic engagements, manage day-to-day interactions, and influence product directions while delivering measurable ROI and strong