Remote Customer Success Architect, Observability

Palo Alto Networks, Inc.; Denver (CO); Remote; USD 142,000 - 230,000; Full time

Job summary

Chronosphere, a Palo Alto Networks company, seeks a Customer Success Architect to lead post-sales engagements with our largest customers. You will guide customers through their observability journey, build strategic account plans, and drive adoption of Chronosphere’s platform, delivering measurable ROI.

If you thrive in fast-paced environments, you can align technical initiatives with business outcomes and influence product strategy, join our growing Customer Success team in this exciting phase.

Qualifications

• 5+ years in technical, customer-facing roles such as Customer Success, Solutions Architecture, Sales Engineering or Professional Services.
• Managed a portfolio of large, complex customers with $1M+ ARR and driven strategic initiatives.
• Experience partnering with DevOps, Engineering, CTO/CIO and tailoring communication across audiences.
• Strategic thinker who owns account strategy and drives adoption and expansion.

Responsibilities

• Build trusted relationships across all levels of customer organizations.
• Build, maintain, and execute strategic account plans.
• Lead strategic engagements such as 1:many customer enablement, executive business reviews, and new customer onboardings.
• Serve as the primary advisor across technical initiatives and strategic business outcomes.
• Identify and mitigate risks within your customer portfolio.
• Navigate the Chronosphere ecosystem to remove obstacles, drive adoption, and maximize customer value.
• Act as the voice of the customer to influence product development and customer success strategies.
• Drive adoption of Chronosphere’s platform and features, delivering measurable value and communicating ROI.
• Deliver strategic insights to help customers achieve their business goals.
• Contribute to the evolution of Chronosphere's Customer Success playbooks and best practices.

Skills

Customer success leadership

Solutions architecture

Sales engineering

Professional services

Executive communication

Discovery

Stakeholder management

Account strategy

Value storytelling

Growth mindset

Tools

Kubernetes

Prometheus

OpenTelemetry

Distributed systems

Job description

Chronosphere, a Palo Alto Networks company, seeks a Customer Success Architect to lead post-sales engagements with our largest customers. You will guide customers through their observability journey, build strategic account plans, and drive adoption of Chronosphere’s platform, delivering measurable ROI.

If you thrive in fast-paced environments, you can align technical initiatives with business outcomes and influence product strategy, join our growing Customer Success team in this exciting phase.