Remote Senior Customer Success Architect (Observability)

Palo Alto Networks, Inc.; Seattle (WA); Remote; USD 142,000 - 230,000; Full time

Job summary

Chronosphere, a Palo Alto Networks company, is seeking a Customer Success Architect to lead post-sales strategy for its largest customers and help them unlock the full potential of Chronosphere’s observability platform.

You’ll build trusted relationships at all levels, develop strategic account plans, guide executive reviews, and drive adoption of Kubernetes, Prometheus, OpenTelemetry, and distributed systems to deliver measurable ROI.

Qualifications

• 5+ years in technical, customer-facing roles such as Customer Success, Solutions Architecture, Sales Engineering, or Professional Services.
• Managed a portfolio of large, complex customers with $1M+ ARR and driven strategic initiatives.
• Experience partnering with DevOps, Engineering, CTO/CIO; ability to tailor communications to audiences.

Responsibilities

• Build trusted relationships across all levels of customer organizations, from technical end users to business executives.
• Build, maintain, and execute strategic account plans for your customers
• Lead strategic engagements such as 1:many customer enablement, executive business reviews, and new customer onboardings.
• Serve as the primary advisor across technical initiatives and strategic business outcomes.
• Identify and mitigate risks within your customer portfolio.
• Navigate the Chronosphere ecosystem to remove obstacles, drive adoption, and maximize customer value.
• Act as the voice of the customer to influence product development and customer success strategies.
• Drive adoption of Chronosphere’s platform and features, delivering measurable value and communicating ROI.
• Deliver strategic insights to help customers achieve their business goals.
• Contribute to the evolution of Chronosphere's Customer Success playbooks and best practices.

Skills

Customer success

Solutions architecture

Executive communications

Stakeholder management

Strategic account planning

Growth mindset

Tools

Kubernetes

Prometheus

OpenTelemetry

Distributed systems

Job description

Chronosphere, a Palo Alto Networks company, is seeking a Customer Success Architect to lead post-sales strategy for its largest customers and help them unlock the full potential of Chronosphere’s observability platform.

You’ll build trusted relationships at all levels, develop strategic account plans, guide executive reviews, and drive adoption of Kubernetes, Prometheus, OpenTelemetry, and distributed systems to deliver measurable ROI.