Remote Strategic Client Success Advisor

OpsArmy Careers; Chicago (IL); On-site; USD 70,000 - 110,000; Full time

Job summary

OpsArmy is seeking a Client Success Partner to act as a trusted advisor, helping clients maximize value from our SaaS platform. This is a strategic, hands-on role with remote work and ET hours.

You will understand client goals, coordinate with internal teams, anticipate challenges, and translate feedback into actionable improvements. Strong communication and independent work are essential in this fast-paced environment.

Qualifications

• 3+ years in customer success, client success, or a similar client-facing role.
• Experience in tech, SaaS, AI, startups, or digital services is highly preferred.
• Strong business judgment and ability to understand the 'why' behind a client’s request.
• Excellent written business communication skills.
• Comfortable working independently in a remote environment.

Responsibilities

• Develop a deep understanding of each client’s goals and working style.
• Serve as a trusted advisor throughout the client relationship.
• Anticipate client needs and propose proactive solutions.
• Translate client feedback into actionable recommendations for internal teams.
• Monitor the health of client relationships and address issues.
• Coordinate with internal teams to keep commitments on track.
• Lead client conversations around priorities, changes, and opportunities.
• Identify opportunities to improve how clients work with our team.
• Gather client insights to inform company decisions.
• Help create scalable approaches for managing recurring client needs.
• Maintain accurate records of important client information, decisions, and follow-ups.
• Partner with leadership on sensitive client situations and strategic priorities.

Skills

Client relationship management

Communication skills

Problem solving

Remote collaboration

Job description

OpsArmy is seeking a Client Success Partner to act as a trusted advisor, helping clients maximize value from our SaaS platform. This is a strategic, hands-on role with remote work and ET hours.

You will understand client goals, coordinate with internal teams, anticipate challenges, and translate feedback into actionable improvements. Strong communication and independent work are essential in this fast-paced environment.