Remote Customer Success Advisor — Drive Adoption & Growth

Xplor; Georgia; Remote; USD 58,000 - 62,000; Full time

Benefits offered by this job

Parental leave

Volunteer days (#GiveBackDays)

Diversity & Inclusion Council

Mentorship program

Mental health support

Flexible working

Job summary

Xplor is seeking a Customer Success / Account Manager to own the relationship with assigned clients, driving adoption, retention, and satisfaction. You will establish trusted advisory relationships and work to expand value across our Field Services software suite.

The role requires strong communication, analytical skills, and a proactive, self-starting mindset, with familiarity in Salesforce and Zendesk a plus. This is a remote position across the United States.

Qualifications

• Excellent relationship-building and communication skills.
• Strong analytical, problem-solving and process orientation.
• Ability to work in a fast-paced, multi-tasking environment.

Responsibilities

• Own overall relationship with assigned clients and drive adoption, retention and satisfaction.
• Establish trusted, strategic advisor relationship and deliver continued value of products and services.
• Develop, prepare, and nurture customers for advocacy.

Skills

Relationship management

Communication

Analytical

Multi-tasking

Sales awareness

CRM tools

Tools

Salesforce

Zendesk

Job description

Xplor is seeking a Customer Success / Account Manager to own the relationship with assigned clients, driving adoption, retention, and satisfaction. You will establish trusted advisory relationships and work to expand value across our Field Services software suite.

The role requires strong communication, analytical skills, and a proactive, self-starting mindset, with familiarity in Salesforce and Zendesk a plus. This is a remote position across the United States.