Remote Strategic Client Success Partner

OpsArmy Careers; Denver (CO); On-site; USD 75,000 - 110,000; Full time

Job summary

OpsArmy Careers is seeking a Client Success Partner to serve as a trusted advisor to clients, helping them maximize value from the partnership. This remote, strategic role emphasizes proactive thinking and rapid problem solving in a fast-paced environment.

You will understand client goals, translate feedback for internal teams, monitor relationship health, and lead conversations around priorities and opportunities.

Qualifications

• 3+ years in customer success, client success, account management, consulting, partnerships, or a similar client‑facing role.
• Experience supporting clients in a tech, SaaS, AI, startup, or digital environment is highly preferred.
• Strong business judgment and the ability to understand the “why” behind a client’s request.
• Comfortable using technology and learning unfamiliar platforms quickly.
• Excellent communication skills, particularly in written business communication.
• Able to confidently manage conversations with different levels of stakeholders.
• Strong analytical and problem‑solving skills.
• Highly organized with excellent follow‑through.
• Comfortable working independently in a remote environment.
• Able to balance client needs with business priorities.

Responsibilities

• Develop a strong understanding of each client’s goals, priorities, and working style.
• Serve as a trusted advisor throughout the client relationship.
• Anticipate client needs instead of waiting for issues to arise.
• Translate client feedback into actionable recommendations for internal teams.
• Monitor the overall health of client relationships and identify areas requiring attention.
• Coordinate internally to resolve challenges and keep commitments on track.
• Lead client conversations around priorities, changes, and opportunities.
• Identify opportunities to improve how clients work with our team.
• Gather and communicate client insights that can inform company decisions.
• Help create scalable approaches for managing recurring client needs.
• Maintain accurate records of important client information, decisions, and follow-ups.
• Partner with leadership on sensitive client situations and strategic priorities.

Job description

OpsArmy Careers is seeking a Client Success Partner to serve as a trusted advisor to clients, helping them maximize value from the partnership. This remote, strategic role emphasizes proactive thinking and rapid problem solving in a fast-paced environment.

You will understand client goals, translate feedback for internal teams, monitor relationship health, and lead conversations around priorities and opportunities.