Remote Client Engagement Lead

OpsArmy Careers; Salt Lake City (UT); On-site; USD 85,000 - 120,000; Full time

Job summary

OpsArmy Careers is seeking a Client Engagement Partner to orchestrate relationships between clients and delivery teams in a remote, ET-hours environment. You’ll own the day-to-day rhythm of engagements, set clear expectations, and coordinate meetings, actions and follow-ups.

The role suits a commercially minded, highly organized professional comfortable with fast-moving startups and tech-enabled businesses. Strong written English and stakeholder communication are essential.

Qualifications

• 3+ years of experience in client engagement, partnerships, customer success, project coordination, consulting, or related discipline.
• Experience working with technology-enabled businesses or startup environments.
• Strong interpersonal skills combined with excellent organizational ability.
• Confidence communicating with clients and internal stakeholders.
• Comfortable managing several conversations and priorities simultaneously.
• Strong written English and professional communication skills.

Responsibilities

• Own the day-to-day rhythm of assigned client engagements.
• Establish clear communication channels and working expectations with clients.
• Coordinate meetings, action items, decisions, and follow-ups.
• Keep track of commitments across clients and internal teams.
• Ensure important information reaches the right people at the right time.
• Recognize changes in client sentiment, priorities, or expectations.
• Address engagement challenges before they escalate.
• Work with internal stakeholders to coordinate solutions and next steps.
• Help clients navigate changes, new initiatives, and evolving requirements.
• Capture feedback and identify recurring themes that could improve our services.
• Contribute to client-facing materials, updates, reports, and presentations.
• Support leadership with escalations and high-priority client initiatives.
• Help develop repeatable engagement practices as the company scales.

Skills

Client engagement

Relationship management

Communication

Organization

Remote/startup experience

Tools

CRM software

Dashboards

Job description

OpsArmy Careers is seeking a Client Engagement Partner to orchestrate relationships between clients and delivery teams in a remote, ET-hours environment. You’ll own the day-to-day rhythm of engagements, set clear expectations, and coordinate meetings, actions and follow-ups.

The role suits a commercially minded, highly organized professional comfortable with fast-moving startups and tech-enabled businesses. Strong written English and stakeholder communication are essential.